Automation Engineer

2 days ago

Nairobi, Nairobi Area, Kenya Kooni Connect Full time $70,000 - $120,000 per year

Key Responsibilities

AI Agent Development

  • Build and deploy
    AI-powered conversational agents
    (voice + chat) for client-facing and internal workflows.
  • Fine-tune and integrate
    LLMs (OpenAI, Anthropic, Cohere, etc.)
    into business workflows.
  • Implement intent recognition, entity extraction, and dialogue management with frameworks like
    Rasa, LangChain, or Haystack
    .

Process Automation

  • Automate workflows such as
    lead intake, survey booking, billing, reminders, and consignment tracking
    .
  • Integrate AI agents with
    CRM systems (HubSpot, Salesforce, Zoho)
    and
    billing tools (QuickBooks, Xero)
    .
  • Leverage
    N8N, Replit, ,
    Zapier
    or custom APIs
    for workflow orchestration.

System Architecture & Integrations

  • Design modular architectures for scalable automation.
  • Build API-first integrations with WhatsApp, email, SMS, and telephony platforms (Twilio, Vonage).
  • Develop monitoring dashboards to track agent performance (response times, accuracy, conversion impact).

Optimization & Continuous Learning

  • Apply
    prompt engineering and fine-tuning
    for domain-specific tasks (e.g., moving inquiries, insurance terms, shipment tracking).
  • Use analytics to continuously improve agent performance (reduce errors, increase automation coverage).
  • Implement
    feedback loops
    to retrain models on real-world conversations.

Required Technical Skills

  • Strong proficiency in
    Python or
    (for automation scripting and AI integration).
  • Experience with
    AI agent frameworks
    (LangChain, Rasa, AutoGPT, AgentGPT).
  • Familiarity with
    NLP/LLM APIs
    (OpenAI GPT models, Hugging Face transformers, Cohere).
  • Hands-on experience with
    automation platforms
    (Zapier, Make, Airflow) and API development.
  • Knowledge of
    cloud deployment
    (AWS, GCP, or Azure) and containerization (Docker, Kubernetes).
  • Understanding of
    databases & vector stores
    (PostgreSQL, Pinecone, Weaviate, ChromaDB).
  • Ability to integrate
    voice AI
    (e.g., Twilio, Deepgram, ElevenLabs) into real-time workflows.

  • Senior Automation Engineer

    5 days ago

    Nairobi, Nairobi Area, Kenya Techno Brain Group Full time $90,000 - $120,000 per year

    Role OverviewThe Senior Automation Engineer will lead the automation engineering team to build a Business Process Automation Center of Excellence (CoE). They will be both a hands-on builder and team lead, guiding the automation engineering team while also directly designing and delivering automation on the Microsoft Power Platform. They will work closely...

  • Field Service Engineer Automation

    5 days ago

    Nairobi, Nairobi Area, Kenya Sidel Full time $60,000 - $80,000 per year

    Test and evaluate equipment performance at customer plant, based on technical, contractual and safety specifications. Properly handle, check, and transfer equipment non-conformities. Prepare Job Progress Chart and technical reports in reference to carried-out activities. Ensure ultimate internal and external customer satisfaction. Perform activities in...

  • QA Automation Engineer Job Watu Credit

    5 days ago

    Nairobi, Nairobi Area, Kenya KenyaMOJA Full time 900,000 - 1,200,000 per year

    IT Jobs, Watu Credit Jobs.Job SummaryThe QA Automation Engineer will be responsible for ensuring the quality and reliability of the organization's information systems through automated testing processes. The role involves designing and implementing robust automated test frameworks, conducting comprehensive functional and regression testing, and collaborating...

  • Automation and AI Innovation Lead

    5 days ago

    Nairobi, Nairobi Area, Kenya BURN Full time $90,000 - $120,000 per year

    About The RoleKey Responsibilities:AI Strategy and Implementation:Develop and execute an AI adoption roadmap, prioritising use cases that deliver high business impact Collaborate with data scientists and engineers to implement AI/ML models that address specific organisational challenges Monitor and evaluate the performance of AI models, ensuring accuracy,...

  • Automation and AI Innovation Lead

    5 days ago

    Nairobi, Nairobi Area, Kenya BURN MANUFACTURING Full time $90,000 - $120,000 per year

    About the Role BURN is looking for an Automation and AI Innovation Lead will will lead the organisation's efforts to identify, develop, and implement solutions that leverage both AI and RPA technologies. You will work closely with cross-functional teams to optimise workflows, enhance decision-making, and ensure the effective adoption of AI-driven and...

  • DevOps Engineer

    5 days ago

    Nairobi, Nairobi Area, Kenya Safaricom PLC Full time $90,000 - $120,000 per year

    Brief Description JOB DESCRIPTION DevSecOps Lead Key ResponsibilitiesRecommend, Design, setup, and implement cloud-native solution for DevOps platform and processes leveraging on opensource solutions Setup, monitor, support, integrate, and automate security and quality scans for infrastructure and service deployments Write automation scripts using...

  • Senior Test Engineer

    5 days ago

    Nairobi, Nairobi Area, Kenya SWATX Full time $90,000 - $120,000 per year

    SWATX is looking for an experienced Senior Test Engineer to join our innovative team. In this pivotal role, you will lead the testing efforts for our software products, ensuring the highest standards of quality and performance. You will be responsible for designing test strategies, developing robust test cases, and executing comprehensive testing plans...

  • Senior NOC Engineer

    5 days ago

    Nairobi, Nairobi Area, Kenya Zeplin Investments Ltd Full time $90,000 - $120,000 per year

    About Us: Zeplin Investment Limited is a dynamic and customer-focused company committed to delivering exceptional network services. As we scale our infrastructure and services, we are looking for a highly skilled Senior NOC Engineer to join our technical team and drive operational excellence. Position Overview The Senior NOC Engineer will be...

  • Test Engineer

    5 days ago

    Nairobi, Nairobi Area, Kenya SWATX Full time $60,000 - $80,000 per year

    SWATX is seeking a dedicated Test Engineer to join our dynamic team. The ideal candidate will be responsible for designing, developing, and executing test plans and cases to ensure the quality and functionality of software products. You will collaborate closely with the development team to identify issues early in the software development life cycle and...

  • Balanced Scorecard Automation Software Developer – Consultant Trainer Job IRES

    5 days ago

    Nairobi, Nairobi Area, Kenya KenyaMOJA Full time $90,000 - $120,000 per year

    Job Description/RequirementsJob Description/RequirementsWe are seeking a skilled software development consultant who can design, develop, and deploy an automated Balanced Scorecard (BSC) system. The consultant will provide expertise on translating BSC methodology into a functional, data-driven tool that enables organizations to track strategic objectives,...