Branch Manager, Ngong

5 days ago

Nairobi, Nairobi Area, Kenya I&M Bank Limited Full time 120,000 - 240,000 per year

Job Purpose

The job holder is responsible for:

  • Driving branch performance against key performance standards as communicated and agreed with the head of business segment in areas such as; Balance sheet growth (funded and non-funded lines) sales growth & income contribution, cost performance, credit management, employee satisfaction, customer experience & Operational risk & control management.
  • Providing the right leadership to branch staff and inculcate a high-performance culture at branch level.

Key Responsibilities:

  • Prospect for new business from new and existing clients.
  • Prepare call reports with recommendations and submit them for approval.
  • Drive branch business performance by achieving growth in performance parameters.
  • Monitor branch sales performance and portfolio growth to meet targets.
  • Identify business improvement opportunities and suggest service enhancements, product improvements, and process changes.
  • Understand local business drivers impacting branch performance. 
  • Submit weekly activity reports including business acquired and customer issues. 
  • Analyze financial statements, assess credit requests, and present findings and recommendations to approvers.
  • Manage collateral registration process and ensure timely securities perfection. 
  • Oversee excess drawings and loan arrears to maintain asset quality. 
  • Ensure branch service excellence through monitoring and resolution planning. 
  • Build a motivated branch team, ensure compliance, and monitor operational performance while maintaining high service standards.

Qualifications and Competencies:

  • Bachelor's Degree in a Social Science or related field Professional Qualifications / Membership to professional bodies/ Publication.

Relevant professional qualification:

  • Member of a relevant professional body.

Work Experience Required:

  • Over Ten (10) years' relevant experience with over Three (3) years in management in a similar organization.
  • Strong leadership skills.
  • Executive disposition. 
  • Demonstrate high levels of integrity.
  • Excellent communication and interpersonal skills.

If you believe you meet the above requirements log onto our  and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 27th November 2025.

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