Head Retail Operations- Optical, jewellery, watches

1 day ago

Nairobi, Nairobi Area, Kenya The Search House Full time $60,000 - $80,000 per year
The Optical Retail head will be responsible for managing the operation of the branch network while enhancing its performance to meet the firm's objectives. The primary objective of the job function will be to ensure a set retail standard is met with a strong focus on enhancing customer experience to a consistent standard. Ensuring the best collection of products is made available at all branches across will be another bottom-line objective of the role. This involves making regular visits to branches located countywide.

Responsibilities :
  • Day-to-day management of the branch network with a branch count exceeding 70
  • Driving sales performance of the entire retail front
  • Ensuring customer service in branches and call centers is at international standards
  • Performing checks on various physical elements within stores to ensure stores are meeting set retail standards
  • Store merchandise is maintained as per the layouts created and meets the set standards
  • Close monitoring, review and replenishment of stocks to ensure best collection of products are made available at all the time
  • Carry out audits to ensure systems and controls are adhered to
  • Performs checks on staff to ensure minimum standards are met in various aspects including dress code, presentation, training, etc
  • Checks on branding and visual merchandising elements to ensure the approved details are maintained and regularly updated
  • Ensuring KPIs set and measuring as many metrics related to all areas e.g. performance, sales, customer service, training, etc.
  • Performs any other checks and balances set by the management from time to time based on timely requirements
  • Conducts branch staff meetings to discuss performance and plans for action
Candidates Note :

Experience in retail chain with a branch network of not less than 40 branches. Optical retail management experience is preferred.

Salary  & Family Accommodation Details : 

Basic Salary USD.  Additional benefits - Housing, transport, inpatient medical cover and return air ticket every two years. Family benefits were additional benefits given for spouse and up to 2 children.

Company Profile :

Our client is a leading eyeglasses/Optical Retail store chain in Kenya offering a one-stop solution for all eyeglass needs. From sunglasses to contact lenses and spectacles etc. Started in 1959 and now has 70 branches in Kenya, 2 in Uganda, and 2 in Rwanda.

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