Head of Operations

2 days ago

Nairobi, Nairobi Area, Kenya Volt Management Services Limited Full time

HEAD OF OPERATIONS & CUSTOMER FULFILMENT ROLE

We are looking for an absolutely exceptional, top 5% Head of Operations & Customer Fulfilment, to lead our Operations and Fulfilment function.

Our Client  is East Africa's leading consumer plastics brand, and is presently undergoing a transformation to becoming a world class consumer company, which is values led, process driven, has a high performing organization and is focused on growth.

Reporting to the CEO, this role is a mission-critical role for the organization and will be a member of the senior management team.

KEY RESPONSIBILITIES

Oversee the management of customer orders, including ensuring service levels, delivery timelines, and exception management. Define target service levels and manage the delivery of Company promises.

Oversee product packaging. Together with sales & production, suggest SKU optimization.

Plan manpower to fulfil picking lists for dispatch within agreed timelines.

Oversee the logistics & delivery function. Manage delivery timelines and service levels.

Together with the Logistics Manager, oversee fleet management

Oversee the finished goods store function, and optimise warehouse management. Manage Company's overall warehousing & fulfilment strategy, including opening new locations and routes.

In this role you will be expected to identify and implement continuous improvements, both to processes and the organization, including joining special project teams from time to time.

As a member of the senior leadership team, set the overall tone for culture and performance in the company. Involvement and leadership of cross-functional projects.

SKILLS & EXPERIENCE

A track record of high-performance in a related role.

10+ years of experience managing an integrated customer service & execution function.

Experience designing, implementing, and managing a fulfilment strategy, including delivery against clearly defined service levels.

Comfortable analysing data sets and inferring meaningful information

A growth mindset we wont be immediate experts in everything we set out to do, but thats ok, as long as were learning and making progress while managing our risk.

You are a change agent, constantly pushing for better ways of doing things.

FMCG, or other mass-market consumer knowledge and experience preferred.

YOUR VALUES

We value people who are extremely ambitious and have a track record of high-performance, and are

able to continually step out of their comfort zone.

Comfort with a broad mandate, where expectations are high, but which also allows a lot of freedom to

deliver on outcomes.

A bias for action, with the ability to operate in an ambiguous environment

  • Head of Provider Partner Operations

    7 days ago

    Nairobi, Nairobi Area, Kenya rescue Full time

    The companyAt , we build technology that saves lives.Every day, our dispatch systems connect people in urgent need with medical, security, and roadside assistance - faster, smarter, and with more reliability than ever before. Today, our platform coordinates the largest network of ambulances, security, airevac and roadside responders in East Africa.We're...

  • Finance Head

    1 week ago

    Nairobi, Nairobi Area, Kenya Bridge Talent Management Full time

    About This RoleOur client is one of East Africa's leading Fast-Moving Consumer Goods (FMCG) companies, known for manufacturing and marketing a diverse portfolio across food, beverages, edible oils and fats, personal care, home care, and animal feeds. They are seeking a Finance Head (Beverages Value Stream) to oversee and optimize the financial performance of...

  • Head Tailor

    2 weeks ago

    Nairobi, Nairobi Area, Kenya GAP RECRUITMENT SERVICES LIMITED Full time

    Job Title: Head Tailor Industry: Fashion & Apparel Type: Full-time Gross Salary: KES 50, ,000 Job Purpose: Our client is seeking an experienced and highly skilled Head Tailor to join their growing fashion team. The ideal candidate will lead the tailoring function and will be responsible for cutting, sewing, repairing, and altering garments while ensuring...

  • Head Tailor

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Gap Recruitment Services Limited Full time

    Job Description: Job Title: Head TailorIndustry: Fashion & ApparelType: Full-timeGross Salary: KES 50, ,000Job Purpose:Our client is seeking an experienced and highly skilled Head Tailor to join their growing fashion team. The ideal candidate will lead the tailoring function and will be responsible for cutting, sewing, repairing, and altering garments...

  • Head Barman

    2 days ago

    Nairobi, Nairobi Area, Kenya Bridge Talent Management Full time

    Job Description: Head Barman & Barista Industry: Luxury Italian Restaurant / Fine Dining Location: Nairobi, KenyaJob OverviewOur client, a luxury Italian restaurant, is seeking a Head Barman & Barista to lead and elevate the bar and coffee experience within its refined dining environment. This role is designed for a highly skilled, internationally exposed...

  • Head of Commercial

    3 days ago

    Nairobi, Nairobi Area, Kenya Power Governors Limited Full time

    JOB TITLE: HEAD OF COMMERCIALJob Title:Head of CommercialGrade:Department:CommercialWork station:Head OfficeReports to:Chief Operations OfficerDirect reports:·      Manager, Mombasa Branch·      Manager, PACS·      Sales Manager, Retail·      Training Coordinator, PGL·      Sales Manager, corporatePurpose of the JobThe...

  • Head of Finance

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Mara Engai Lodge Full time $50,000 - $120,000 per year

    Job title: Head of FinanceReports to: Office ManagerOffice Location: Langata link road, off Langata road | Nairobi, Kenya.Property Location: Masai MaraKEY DELIVERABLES & RESPONSIBILITIES:Head of FinanceCompany DescriptionMara Engai Lodge offers a truly authentic African safari experience, nestled atop the Oloololo Escarpment in the heart of the Kenyan...

  • Head of Legal

    1 week ago

    Nairobi, Nairobi Area, Kenya Career Directions Limited (CDL) Full time

    Job Title: Head of LegalLocation: Nairobi, KenyaIndustry: Financial Services / Credit / MicrofinanceJob SummaryThe Head of Legal will provide overall leadership and direction for the legal function, ensuring the organization operates within the law while minimizing risk and supporting strategic business objectives. The role oversees legal advisory, corporate...

  • Deputy Head of School

    7 days ago

    Nairobi, Nairobi Area, Kenya Piposoft Full time

    Our client, an international school whose mission is to provide every child with the best possible educational journey is seeking a Deputy Head of School to join their leadership team. This is a strategic campus-based leadership position designed as a natural progression toward Head of School.The ideal candidate is an experienced educator and leader who can...

  • Head of ICT

    1 week ago

    Nairobi, Nairobi Area, Kenya Career Directions Limited (CDL) Full time

    Job Title: Head of ICTLocation: Nairobi, KenyaIndustry: Financial Services / Credit / MicrofinanceJob SummaryThe Head of ICT will lead the organization's Information & Communication Technology function, ensuring secure, reliable, and efficient IT systems that support business operations and strategic growth. The role oversees ICT infrastructure, information...