Insurance Officer

22 hours ago

Upperhill Links Rd Nairobi Kenya Watu Credit Full time 1,200,000 - 2,400,000 per year
Job Description

Reporting to: Insurance Manager

Contract: Fixed term (1 year)

Our Purpose:

At Watu Africa, we empower entrepreneurs.

WATU is a mission-driven, customer-centric company that believes everyone who wishes to become an entrepreneur deserves an opportunity to start, grow and achieve their goals in life. As Africa's fastest-growing Asset Finance company, we see the continent's bright and prosperous future and want to be part of the team transforming it into reality. Our vision is to provide asset financing services for mobility assets (motorcycles, three-wheelers, and vehicles) and phones to ambitious individuals who believe that, when provided with the right tools, they can fulfill their dreams as entrepreneurs and prosper in life while supporting the needs of their families and community. We, therefore, have a commitment to  Empower Entrepreneurs by providing the means needed to move and improve in their lives.

what you will do:

  • Receive all Court summons and Demand Letters from the claimants and updating them on the Third Party cases worksheet
  • File all documents corresponding to the specific Third party  claim 
  • Analyzing all third party claims received and gauge if they qualify for Underwriter/legal department for action 
  • Contact clients with reported third party Claims and guide them to fill claim documents and give written statements of the incident.
  • Sending the scanned court summons or Demand letters with claim documents to the respective underwriters and legal officer via emails for their action once satisfied that claim documents have been duly filled correctly .
  • Collecting accurate information and documents to proceed with the claim
  • Advising client and providing any requirement and/pending documentation as required by the underwriters
  • Obtain and update Claim Reference Numbers/appointed advocates from Underwriters and updating  the records 
  • Monitor the progress of all Third party  cases and maintaining Constant communication with the clients updating them on status 
  • Working closely with the legal department and Head of department to advocate for and protect the interest of the business

what we are looking for:

  • A bachelors degree in Actuarial Science, Insurance or a business related field. 
  • At least 2 years of relevant experience in claims management and/or customer service and call center
  • Certificate of Proficiency in Insurance  (COP ) is an added advantage
  • Sound knowledge of insurance and legal matters
  • Familiar with the insurance and legal operations and processes

  • Insurance Consultant

    22 hours ago

    Nairobi, Nairobi Area, Kenya Hace Insurance Full time

    Company DescriptionHace Insurance is a premier consultancy firm that delivers tailored insurance solutions in Health Insurance, General Insurance, Life Assurance, and Pensions across East Africa. We are dedicated to providing our clients with personalized and effective insurance strategies. Our experienced team ensures that our clients receive the best...

  • Insurance Business Development Officer

    22 hours ago

    Nairobi, Nairobi City, , Kenya Bridge Talent Management Full time 30,000 - 60,000 per year

    Our client in Microfinance is seeking to hire an Insurance Business Development Officer to Insurance Team Lead. The main role will be to support the business through marketing and sale of insurance products. ResponsibilitiesCarry out insurance marketing activities.Ensure effective customer service to insurance clients.Support in following up for insurance...

  • Insurance Sales Agent Intern

    22 hours ago

    Nairobi, Nairobi Area, Kenya Online Advisors Insurance Agency Ltd Full time 120,000 - 180,000 per year

    Are you passionate about building a career in insurance sales and customer service?Do you have strong interpersonal skills, confidence in public speaking, and an outgoing personality?Online Advisors Insurance Agency Ltdis offering an excitingInsurance Agent Internshipdesigned to develop future leaders in the insurance sector and build a strong,...

  • Customer Service Officer

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Hillspan Insurance Brokers Full time 600,000 - 1,200,000 per year

    Company DescriptionHillspan Insurance Brokers Ltd is a fully fledged insurance brokerage and leading provider of insurance and risk management solutions. Our dynamic team of insurance professionals is committed to offering innovative and cutting-edge solutions that revolutionize the traditional insurance broking landscape. We focus on delivering exceptional...

  • Customer Service Officer

    1 week ago

    Nairobi, Nairobi Area, Kenya Dovenest Insurance Brokers Ltd. Full time 1,200,000 - 2,400,000 per year

    Role Purpose:The job holder will be responsible for building, maintaining, and growing Broker relationships and increase revenue by delivering a world class customer service in a very pro-active manner. He/she must meet the 96% retention target, increase portfolio profitability – not exceeding 65% (net claims ratio) – and grow the portfolio through...

  • Manager - Insurance Services

    7 days ago

    Nairobi, Nairobi Area, Kenya Talent Safari Full time 1,200,000 - 2,400,000 per year

    Role Purpose The Manager, Insurance Services will be responsible for driving the success of the Protect module in Kenya, overseeing design, distribution, and growth of embedded insurance solutions for workers across formal and informal sectors. This role will focus on execution — building strong insurance partnerships, supporting sales, ensuring...

  • Business Development Manager-Insurance

    22 hours ago

    Mombasa Road, Nairobi, Kenya Stratostaff EA Limited Full time $120,000 - $240,000 per year

    Job Description Reports to: Chief Executive OfficerLocation: NairobiProfile IntroductionOur client, a health/InsurTech company, seeks to on board a Business Development Manager with Insurance background in their organization. The role holder will develop and execute strategies to increase company sales and profits, identify profitable business opportunities,...

  • Insurance Brokers RFP: Provision of Medical Insurance Services

    1 week ago

    Nairobi, Nairobi Area, Kenya Inkomoko Full time 30,000 - 60,000 per year

    ABOUT INKOMOKO Inkomoko supports entrepreneurs to grow their businesses in order to improve livelihoods, create jobs, and help communities thrive.In 2025, Inkomoko was listed by the Financial Times as the 8th fastest-growing company in Africa, supporting entrepreneurs across East and Central Africa to grow thriving businesses and build inclusive, resilient...

  • Insurance Brokers RFP: Provision of Medical Insurance Services

    1 week ago

    Nairobi, Nairobi Area, Kenya Inkomoko Full time 180,000 - 360,000 per year

    ABOUT INKOMOKOInkomoko supports entrepreneurs to grow their businesses in order to improve livelihoods, create jobs, and help communities thrive.In 2025, Inkomoko was listed by the Financial Times as the 8th fastest-growing company in Africa, supporting entrepreneurs across East and Central Africa to grow thriving businesses and build inclusive, resilient...

  • Senior Business Development Executive- Insurance

    22 hours ago

    Nairobi, Nairobi Area, Kenya Workpay Full time $9,000 - $27,000 per year

    Senior Business Development Executive - Insurance Location: Nairobi, KenyaAre you an accomplished technical salesperson and team leader? Workpay is building Africa's tech rails for payroll and compliance, leading with our global HR and payroll platform for SME and enterprise users. With employees at the core of our work, you will join a team that cares...