Customer Service Officer

5 days ago

Nairobi, Nairobi Area, Kenya Hillspan Insurance Brokers Full time 600,000 - 1,200,000 per year

Company Description

Hillspan Insurance Brokers Ltd is a fully fledged insurance brokerage and leading provider of insurance and risk management solutions. Our dynamic team of insurance professionals is committed to offering innovative and cutting-edge solutions that revolutionize the traditional insurance broking landscape. We focus on delivering exceptional quality services, ensuring utmost customer satisfaction, and providing excellent value for our clients' investments.

Role Description

This is a full-time on-site role for a Customer Service Officer, located in Nairobi County, Kenya. The Customer Service Officer will be responsible for managing customer inquiries, manage front office/reception, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. The role involves daily interaction with clients to address their needs, resolving any issues, and maintaining positive relationships to ensure a high level of customer service.

Qualifications and responsibilities

  • Interpersonal Skills and Customer Support skills
  • Customer Satisfaction, Customer Service, and Customer Experience skills
  • Strong communication and problem-solving abilities
  • Ability to work effectively in a team and manage multiple tasks simultaneously
  • Proficiency in using customer service software and tools
  • Relevant experience in the financial services industry is a plus
  • Bachelor's degree in Business or related field

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