Card Product Specialist

1 day ago

Nairobi, Nairobi Area, Kenya PayTech Nexus Full time 120,000 - 360,000 per year


JOB TITLE: Card Specialist

TERM: 12 months 

CLIENT LOCATION: Nairobi, Kenya

DIVISION: Payments-  Card Business 

REPORTS TO:  Group Head of Cards

RELEVANT EXPERIENCE: Minimum of 10-12 years of relevant experience in the card payments industry

MANDATORY REQUIREMENTS**: Extensive experience in card business within a banking environment in Kenya/East Africa; Strong technical skills card processing systems; English language required

PURPOSE OF JOB

The specialist role involves overseeing card product development, managing vendor relationships, and ensuring seamless integration of card processing systems. The resource will play a crucial role in enhancing the bank's card business operations and driving product innovation. The resource will play a critical role in supporting the current card issuing team and will augment their capacity.

TASKS

Core Responsibilities and Accountabilities

Product Development:

  • Lead card product development initiatives
  • Work with the teams to refine product CVP
  • Support successful launch of new card products

Technical Support:

  • Manage/support discussions with vendors including card management system, switches and processors
  • Provide technical support and expertise in card applications/processing systems
  • Collaborate with internal teams to optimize card business processes

Operational Management:

  • Support to resolve operational issues related to the card business.
  • Ensure compliance with regulatory requirements and industry standards where relevant.

Portfolio Growth:

  • Support card activation, usage and retention programs to optimize customer engagement.
  • Design and execute strategic / tactical plans to enhance profitability of all Cards.
  • Monitor and analyse card business performance metrics

Additional Activities:

  • Perform any other activities relevant to the successful running of the card business.
  • Stay updated with industry trends and best practices to continuously improve services.

KPIs

  • Successful launch of new card products within budget and timelines.
  • Improved vendor management and performance.
  • Enhanced efficiency in card operations.
  • Support achievement of targeted card business growth metrics.
  • Compliance with regulatory standards where relevant

Knowledge and Experience

  • Education: Bachelors degree, masters degree holder is preferred
  • Minimum 10-12 years of relevant experience in the card payments industry
  • Experience in managing teams of multi-function in the cards business
  • Ability to manage vendor relationships effectively.
  • Deep understanding of bank business operations
  • Knowledge of local banking regulations and standards

Mandatory Skills**

  • Extensive experience in card business within a banking environment.
  • Strong technical skills in managing card processing systems.

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