Collections Officer

2 weeks ago

Karen ward Nairobi County, Kenya ACCESS AND MOVE LIMITED Full time 144,000 - 720,000 per year

The Collections Officer will be responsible for following up with clients to recover outstanding debts, ensuring timely repayments, and maintaining good customer relationships. This role is
commission-based
, with earnings tied directly to successful collections.

Responsibilities

  • Contact clients with overdue accounts via phone calls, emails, visits, or letters.
  • Negotiate repayment plans and encourage clients to clear arrears promptly.
  • Maintain accurate records of client communications and payment commitments.
  • Monitor repayment schedules and follow up on defaults.
  • Provide regular reports on collections progress to CX Supervisor.
  • Build positive relationships with clients while ensuring company interests are safeguarded.
  • Ensure compliance with company policies.

Qualifications

  • Diploma/Degree in Business or a related field.
  • Prior experience in debt collection, sales, credit control, or customer service is an added advantage.
  • Strong negotiation and persuasion skills.
  • Excellent communication (verbal and written) and interpersonal skills.
  • High level of integrity, resilience, and ability to work under pressure.
  • Self-motivated and results-driven.

  • Payroll Collections Officer

    7 days ago

    Nairobi, Nairobi Area, Kenya Fin Full time 600,000 - 1,200,000 per year

    Job SummaryThe Payroll Collections Officer is responsible for ensuring efficient management of payroll-based loan recoveries and compliance with credit processes. The role involves verifying KYC documentation, processing payroll bookings, monitoring arrears, maintaining strong relationships with payroll managers in partner institutions, and ensuring timely...

  • Payroll Collections Officer

    7 days ago

    Nairobi, Nairobi Area, Kenya Fin Full time 36,000 - 72,000 per year

    Job SummaryThe Payroll Collections Officer is responsible for ensuring efficient management of payroll-based loan recoveries and compliance with credit processes. The role involves verifying KYC documentation, processing payroll bookings, monitoring arrears, maintaining strong relationships with payroll managers in partner institutions, and ensuring timely...

  • Payroll Collections Officer

    5 days ago

    Nairobi, Nairobi Area, Kenya Fin Full time $120,000 - $260,000 per year

    Job Summary The Payroll Collections Officer is responsible for ensuring efficient management of payroll-based loan recoveries and compliance with credit processes. The role involves verifying KYC documentation, processing payroll bookings, monitoring arrears, maintaining strong relationships with payroll managers in partner institutions, and ensuring timely...

  • Recovery Officer

    2 weeks ago

    Kakuma Town, Turkana County, Kenya Inkomoko Full time 1,200,000 - 2,400,000 per year

    About InkomokoInkomoko supports entrepreneurs to grow their businesses in order to improve livelihoods, create jobs, and help communities thrive.In 2025, Inkomoko was listed by the Financial Times as the 8th fastest-growing company in Africa, supporting entrepreneurs across East and Central Africa to grow thriving businesses and build inclusive, resilient...

  • Debt Recovery Officer

    7 days ago

    Nairobi, Nairobi Area, Kenya MMW ADVOCATES LLP Full time 1 - 2 per year

    We're Hiring: External Debt Management & Collections OfficerLocation:Nairobi, KenyaAre you passionate about driving financial recovery, negotiating outcomes, and ensuring accountability? As aleading law firmwe are seeking aresults-driven External Debt Management & Collections Officerto join its growing team.This role ispurely focused on debt collection on...

  • Credit Control Officer

    7 days ago

    Nairobi, Nairobi Area, Kenya Jacaranda Maternity Full time 1,200,000 - 2,400,000 per year

    Job Title: Credit Control OfficerReports To: Finance ManagerJob SummaryResponsible for managing the credit and collections process, ensuring timely and efficient collection of receivables, and minimizing financial risk associated with patient accounts. The role involves working closely with patients, insurance companies, and internal departments to ensure...

  • Credit Control Officer

    5 days ago

    Nairobi, Nairobi Area, Kenya Jacaranda Maternity Full time 1,200,000 - 2,400,000 per year

    Job Title: Credit Control OfficerReports To: Finance ManagerJob SummaryResponsible for managing the credit and collections process, ensuring timely and efficient collection of receivables, and minimizing financial risk associated with patient accounts. The role involves working closely with patients, insurance companies, and internal departments to ensure...

  • Quantitative Research Officer

    3 days ago

    Nairobi, Nairobi Area, Kenya YIMBIK-KENYA ( Future global health and food security) Full time 900,000 - 1,200,000 per year

    Company DescriptionYIMBiK-KENYA is a dynamic society dedicated to advancing research, innovation, and entrepreneurship in microbiology and biotechnology. As a legally registered national association, YIMBiK is shaping the future of health, agriculture, and environmental sustainability by nurturing young scientists, innovators, and entrepreneurs. We...

  • Credit Control Officer

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Career Directions Limited (CDL) Full time 40,000 - 80,000 per year

    Job Title: Credit Control Officer Job Type: Full timeQualification: Degree in Finance, Accounting, Business AdministrationExperience: 4 YearsLocation: NairobiJob Field: Finance/Accounting/ AuditJob PurposeThe credit control officer role plays a critical role in overseeing the reconciliation of debtor accounts, enforcing credit policies, ensuring timely...

  • Program Data Officer

    1 week ago

    Nairobi, Nairobi Area, Kenya ReliefWeb Full time 40,000 - 80,000 per year

    KenyaProgram Data OfficerOrganizationShining Hope For CommunitiesPosted 27 Oct 2025 Closing date 5 Nov 2025Section:OperationsDepartment:Information TechnologyLocation / Work station:Kibera, NairobiWorking Hours:Monday – Friday | 8.00 AM – 5.00PMReports to:Technology DirectorJob PurposeThe Program Data Officer is responsible for implementing the technical...