Service Centre Technician- Phones

1 day ago

Nairobi, Nairobi Area, Kenya Sun King Full time 300,000 - 600,000 per year
Service Centre Technician- Phones

Department: Operations

Employment Type: Permanent - Full Time

Location: Kenya

Reporting To: Aftersales Manager


Description
Job Location: Tatu City, Kenya

About the role:
The role holder will be in charge of inspecting, diagnosing, and grading customer-returned mobile devices to ensure they meet Sun King's quality standards. They will conduct detailed physical and functional assessments, perform troubleshooting, and document findings accurately. Additionally, the role holder will work closely with the After-Sales team to maintain service timelines, ensure compliance with standard procedures, and assist overall operational efficiency.

What you would be expected to do: Device Inspection & Grading:
  • Conduct diagnostics, screening, and repairs on all customer returns.
  • Perform detailed physical inspections of customer-returned mobile phones for any signs of damage, wear, and tear.
  • Conduct comprehensive functional testing on all phone components, including display, touchscreen, cameras, speakers, microphones, sensors, wireless communication (Wi-Fi, Bluetooth, cellular), and battery health.
  • Accurately grade devices based on predefined quality standards and grading scales.
Diagnostics & Troubleshooting:
  • Utilise specialised diagnostic tools and software to identify hardware and software issues.
  • Perform basic troubleshooting procedures to find out the root cause of malfunctions.
  • Clearly document all findings, defects, and test results in the company's tracking system.
Quality Assurance & Compliance:
  • Perform Incoming Quality Control (IQC) on all inward consignments.
  • Ensure all inspected devices comply with Sun King's quality specifications and service protocols.
  • Ensure timely resolution of customer and partner assistance requests.
  • Adhere to standard operating procedures (SOPs) for handling, testing, and storing devices.
  • Assist the team in maintaining a clean, organized, and efficient workspace.
Team work:
  • Work closely with the After-Sales team to prioritise inspection queues and meet service level timelines.
  • Provide clear technical feedback to supervisors to help identify recurring product issues.
  • Assist in managing inventory of devices awaiting inspection and processing.
  • Any other business as assigned by your supervisor. 

You might be a strong candidate if you:
  • Hold a diploma or bachelor's degree in Engineering or a related discipline from a top regional globally recognized university (advanced degree is an added advantage).
  • Possess 2+ years' experience in after-sales service assistance within the electronic consumer goods or mobile industry.
  • Are familiar with multiple mobile phone brands and models, especially Android devices.
  • Demonstrate proficiency in using diagnostic tools and software for mobile devices.
  • Possess excellent communication skills with the ability to tailor messages to different audiences.
  • Have strong problem-solving, critical thinking, and organizational abilities with a calm, customer-focused approach.
  • Are entrepreneurial, humble, and motivated by the mission to expand energy access and create impact in rural communities.

What we offer:
  • An opportunity to grow as a professional in a dynamic, fast growing, high impact industry; 
  •  The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;  
  • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

We place great importance on sustaining a diverse, inclusive work environment. 

We believe that diversity (of race, gender, sexual orientation, religion, ethnicity, national origin, personality type, perspective, and all the other fascinating characteristics that make us different) enriches innovation and our competitiveness in the market. 
 
We strive to ensure diverse perspectives inform critical decisions, and we actively work towards ensuring all Greenlighters feel like they belong.  We also know that sustaining an inclusive workplace requires conscious effort and is a continuous journey, not an end-state.
 
Greenlight recruits, employs, trains, compensates and promotes individuals based on experiences and demonstrated job performance, regardless of race, color, religion, sex, marital status, sexual orientation, national origin, HIV/AIDS status,  disability, or any other protected characteristic as established by law.

  • Service Centre Technician

    1 day ago

    Nairobi, Nairobi Area, Kenya SICPA SA Full time 900,000 - 1,200,000 per year

    JOB: SERVICE CENTRE TECHNICIAN   JOB PURPOSE:Actively participate in all Service Centre activities for the SICPATRACE solution in Kenya, including the Support Line and support email account, in order to ensure efficient and effective support for the operation of the system.JOB RESPONSIBILITIESMain ResponsibilitiesActively participate in all Service Centre...

  • Regional Service Centre Technician

    1 day ago

    Nairobi, Nairobi Area, Kenya Sun King Full time 300,000 - 600,000 per year

    Regional Service Centre TechnicianDepartment: OperationsEmployment Type: Permanent - Full TimeLocation: KenyaReporting To: Head of Clean CookingDescription Job Location: Nairobi, KenyaAbout the role:The role holder will be in charge of providing high-quality technical assistance and repairs to walk-in customers and partners at regional experiential centres....

  • Service Centre Technician- Phones

    7 days ago

    Nairobi, Nairobi Area, Kenya Sun King Full time 30,000 - 60,000 per year

    Department Operations Employment Type Permanent - Full Time Location Kenya Workplace type Onsite Reporting To Aftersales Manager What you would be expected to do: You might be a strong candidate if you: What we offer: About Sun King Sun King is the world's leading off-grid solar energy company, combining cutting-edge product design, fintech,...

  • Audio - Visual Technician

    1 day ago

    Nairobi, Nairobi Area, Kenya RCCG - Solution Centre Family Full time 900,000 - 1,200,000 per year

    Audio-Visual Technician Job. Technician Jobs In KenyaReports To: AdministratorEmployment Type: Full-timeRole OverviewThe Audio- Visual Engineer will be responsible for managing all aspects of sound during worship services and events at Redeemed Christian Church of God, Solution Centre Nairobi. This role ensures the highest quality audio experience for both...

  • Customer Service Support

    1 day ago

    Nairobi, Nairobi Area, Kenya Dev Centre House Ireland Full time 90,000 - 120,000 per year

    Company DescriptionDev Centre House helps enterprise clients transform their businesses digitally by providing expert software engineering services. Our teams have built software products used by millions of people. We are a highly motivated team of software people who believe that passion for work can impact the world through excellent code and beautiful...

  • Pharmaceutical Technician

    1 day ago

    Nairobi, Nairobi Area, Kenya SASAdoctor Full time 120,000 - 180,000 per year

    Company DescriptionSASAdoctor is a HIPPA Accredited healthcare company specializing in telemedicine by combining virtual and in-person support to provide affordable and convenient care. With the SASAdoctor APP, patients can access 24/7 medical consultations, obtain medications, labs, and diagnostic services, and access their personal medical records....

  • Service Centre Technician

    1 week ago

    Nairobi, Nairobi Area, Kenya AA Kenya Full time 360,000 - 1,200,000 per year

    Company Profile;AA Kenya PLC is the largest motoring organization in Kenya with affiliation to FIA. For over 105 years, AA has played a major role in defining the Automobile industry in Kenya. Our strategic vision is to expand our footprint across major towns in Kenya while diversifying our service offerings for sustainable growth.As part of our road safety...

  • Call Centre Nursing Executive

    1 day ago

    Nairobi, Nairobi Area, Kenya CIC Group Full time 900,000 - 1,200,000 per year

    PURPOSE:To provide general customer service in respect to medical business customers.PRIMARY RESPONSIBILITIES:Receive and respond to Medical Emergency lines and ensure 24-hour coverage of the Call Centre.Handle phone calls and visitors, as well as resolve customers' communication through electronic and physical channels.Issuance of both in and outpatient...

  • Call Centre Agent

    1 day ago

    Nairobi, Nairobi Area, Kenya Unifi Full time 120,000 - 240,000 per year

    AboutUnifi is a fast-growing finance and technology company operating in Kenya, Zambia, South Africa, Uganda and Tanzania. Unifi delivers personal lending products through online, mobile phone and branch channels. The company is well supported by strong shareholders and a board of directors with vast experience in entrepreneurship and lending.The RoleWe are...

  • Installation & Service Technician

    1 day ago

    Nairobi, Nairobi Area, Kenya Career Directions Limited (CDL) Full time $40,000 - $60,000 per year

    Our client, a Starlink products reseller, is seeking to hire an Installation & Service Technician. Job Purpose:To carry out efficient installations, deliver quality technical support, resolve issues promptly, and ensure high customer satisfaction while identifying potential sales opportunities.Key Responsibilities:• Install and service Starlink kits...