Policy Administration Associate

About Turaco
It is urgent to find a way to insure those who are not currently insured. Turaco's mission is to relieve people from the fear of financial shocks. Our vision is to insure a billion people, effectively doubling the global number of insured individuals.

Turaco is a rapidly growing financial services start-up in Africa, introducing a new model for health and risk financing targeted at emerging customers. We provide subscription-based insurance for the mass market, bundled with everyday transactions that people are already engaging in. We collaborate with business partners to deliver affordable insurance products that truly enhance people's lives. At Turaco, we prioritise simplicity, communication, and transparency while striving to transform how insurance operates. We are in the claims paying business.

Turaco values diversity and inclusion in the workplace. We're building a team where our differences enhance and strengthen us. We strictly prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.

Since launching in February 2019, Turaco has attracted a cumulative total of 3 million end users. We are experiencing rapid growth and are looking for team members who can evolve alongside us. To learn more, visit

About The Role
Policy administration is a key revenue driver for Turaco. This role sits within the Insurance Operations Division and is responsible for ensuring accurate customer policy management, generating and analyzing reports, billing, and coordinating insurance administration processes. The position requires strong attention to detail, analytical ability, and effective stakeholder engagement to deliver efficient and compliant service.

Roles & Responsibilities

• Receive, review, and validate customer data submitted by partners, ensuring completeness and accuracy.
• Communicate data discrepancies to partners through the Partnerships team and provide timely support in resolving issues.
• Upload validated policy data onto the internal CRM (TACO), maintaining data integrity and compliance with turnaround times.
• Maintain and update the Policy Administration Turnaround Time (TAT) tracker for monthly reporting.
• Send renewal notices to clients and advise on policy changes, where applicable.
• Generate and analyze data for partners, underwriters, and internal management reporting.
• Create monthly billing reports, generate debit notes, and coordinate with the Finance team for review, approval, and payment.
• Update and maintain the Revenue Management tracker to ensure the accurate capture of billed and collected premiums, commissions, and fees.
• Ensure underwriters remit commissions and fees within agreed turnaround times.
• Design and implement improved data analysis methods to strengthen insurance operations reporting.
• Support audits and compliance reviews by preparing accurate policy administration and billing records.
• Address client enquiries and feedback within the timelines stipulated in the service charter and/or SLAs.

Key Qualifications

• Live Turaco's values – Push boundaries, Work with excellence, and Profound respect for the individual.
• Bachelor's degree in business, Marketing, Microinsurance, Entrepreneurship, or a related field.
• Minimum of 2 years' experience in microinsurance or insurance operations, with demonstrated expertise in policy administration/underwriting and reporting.
• Advanced proficiency in Microsoft Excel (mandatory), including use of formulas, pivot tables, and data analysis tools.
• Strong analytical and reporting skills.
• Excellent attention to detail and organizational skills.
• Strong communication and stakeholder management abilities.
• Strong track record of working in a fast-paced environment.
• Familiarity with insurance operations systems (CRM platforms) is an added advantage.

Our Company Culture
Our company values inform the culture we have built at Turaco. Our work pushes boundaries, we appreciate the value of being excellent at work, and have profound respect for the individual. If these words describe you, join us

Total Compensation & Benefits
Turaco provides a competitive salary that matches your experience. Additionally, we offer a range of benefits, including stock options and healthcare, all within a supportive company culture where you can thrive and build strong relationships.