Senior Champion Agent

Job Summary

The Senior Bumpa Champion Agent is a high-performing, results-oriented sales leader responsible for driving significant market penetration and leading the adoption of Bumpa Business Technology among MSMEs within a strategic, assigned local business community. Leveraging advanced sales expertise and market insight, the Senior Agent acts as a trusted advisor, securing larger or more complex merchant accounts, and providing strategic guidance while potentially mentoring junior agents. This role is critical for exceeding regional growth targets and solidifying Bumpa's position as the leading digital enablement partner for Kenyan businesses.

Key Responsibilities

Strategic Market Development & Sales Leadership:

• Develop and execute a comprehensive localized sales strategy to maximize the onboarding of high-value MSMEs (e.g., businesses with multi-store operations, established online vendors) within their assigned territory.
• Proactively identify and engage with leads, focusing on complex accounts and strategic partnerships that offer significant potential for long-term Bumpa subscription revenue.
• Achieve and consistently exceed ambitious monthly and quarterly sales/activation quotas.
• Conduct advanced market analysis to identify emerging business needs and competitive gaps that Bumpa can address.

Consultative Sales & Advanced Value Demonstration:

• Craft and deliver customized, high-impact ROI presentations for owners and decision-makers, demonstrating how Bumpa solves complex inventory, payment, and e-commerce challenges.
• Utilize advanced negotiation and deal-closing techniques to secure committed, long-term merchant subscriptions.
• Skillfully manage and resolve complex merchant objections related to system integration, data migration, and long-term costs.

Onboarding, Activation, and Success Management:

• Oversee the seamless end-to-end onboarding of high-value merchants, ensuring swift integration of all critical Bumpa features relevant to their scale.
• Monitor the performance and engagement of a defined portfolio of high-value merchants to ensure sustained usage, feature adoption, and minimize churn.

Mentorship & Feedback Loop:

• Act as a subject matter expert and mentor to new or junior Champion Agents, providing coaching on sales best practices, objection handling, and market strategy.
• Aggregate and synthesize strategic merchant feedback on product features and market demands, presenting actionable insights directly to the Bumpa regional or product team to influence future development.

Brand Advocacy & Community Leadership:

• Represent Bumpa at key local business forums, market associations, and industry events to enhance brand visibility and secure large-scale partnership opportunities.
• Cultivate a strong network of local business leaders who act as advocates and referral sources for Bumpa.

Required Skills & Experience

• Minimum of a Bachelor's degree or equivalent, with preference for degrees in Business, Marketing, or Technology.
• Proven experience (5+ years) in a senior sales, business development, or account management role, preferably within the SaaS, Fintech, or e-commerce enablement sectors.
• Demonstrated track record of consistently exceeding high-value sales targets (quota achievement) and successfully managing a complex sales pipeline.
• Exceptional negotiation, presentation, and closing skills.
• Deep understanding of unit economics, subscription revenue models, and merchant service operations.
• Proficiency in local languages relevant to their target region in addition to English.
• Familiarity with CRM software and sales reporting tools.
• Access to reliable transportation is highly desired for covering a wider, strategic territory.
• Candidate must be based in Nairobi, Kenya.

What's in it for you?

• Competitive salary
• A supportive and collaborative internal culture
• Diverse, smart, and talented co-workers
• Collaborative, fun work environment where laughing and learning go together
• Growth opportunity to same and other roles