Property Operations Manager

2 weeks ago

Nairobi, Nairobi Area, Kenya Career Directions Limited (CDL) Full time

Job Description: Property Operations Manager

Position Title: Property Manager

Reports To: Chief Executive Officer

Employment Type: Full-Time

Location: Nairobi, Kenya

Position Overview:

The Property Manager is responsible for leading the acquisition of new buildings and properties, managing strong relationships with landlords, and ensuring excellent tenant management. This role focuses on expanding the company's property portfolio, maintaining high standards of service, and strengthening relationships that support business growth and retention. The ideal candidate is an organized, detail-oriented professional with strong leadership and communication skills, capable of managing multiple properties and ensuring excellence across all aspects of landlord and tenant engagement.

Key Responsibilities

1. Landlord Management & Property Acquisition

● Source and onboard new property listings aligned with the company's growth strategy.

● Build and maintain strong relationships with current and prospective landlords.

● Quarterly check in with the landlord (occupancy based) to provide updates.

● Address and resolve landlord concerns promptly and professionally.

● Negotiate property acquisition terms and renewals of current listings.

● Ensure legal documentation and agreements are complete and properly filed.

● Lease renewal.

2. Property Operations & Maintenance

● Oversee property inspections, maintenance schedules, and repairs.

● Ensure all units meet company standards before handover to tenants or

landlords.

● Manage vendors, service providers, and contractors to ensure quality and

timely work.

● Work with landlord to address major repairs and maintenance issues

● Issue yearly financial report to landlords indicating rent payment details:

○ Rent we issued to all landlords in all buildings

○ Rent we have received from long term tenants

3. Team Coordination

● Support collaboration across departments to improve service delivery.

● Conduct regular check-ins and provide operational updates to management.

● Prepare and submit regular reports on occupancy, maintenance, and

financial performance.

Qualifications & Experience

● Bachelor's degree in Real Estate Management, Business Administration, or a related field.

● Minimum of 5 years' experience in property or facilities management.

● Strong understanding of landlord-tenant laws and property compliance standards.

● Proven experience leading teams and managing multiple properties simultaneously.

● Excellent negotiation, interpersonal, and communication skills.

● Proficiency in property management systems and MS Office Suite.

Key Competencies

● Strong leadership and organizational skills.

● Detail oriented with excellent time management.

● Problem solving and conflict resolution abilities.

● Financial acumen and analytical thinking.

● Customer centric mindset with high ethical standards.

● Can work Independently

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