Client Services Manager

17 hours ago

Nairobi, Nairobi Area, Kenya The Digital Monkeys Full time 104,000 - 130,878 per year

Position Title:

Account Manager

Application Method:

  1. Brief Description:

The Digital Monkeys Limited is a digital marketing agency based in Nairobi, Kenya. Over the past 9 years, we have remained dedicated to driving business results using expert digital services and a repeatable methodology to power our clients' brands. Our mission and vision revolve around empowering our clients through technology and creative thinking with the ultimate goal of establishing ourselves as the most efficient and reliable digital firm in Africa. 

The Account Manager position at our Company offers an exciting opportunity for experienced professionals passionate about the intersection of marketing, technology, and client relations. This role involves managing client accounts, collaborating with cross-functional teams, and implementing marketing strategies. This is a contractual position with ongoing career development opportunities.

  1. Key Responsibilities:

The mission for this role in our Company is to enhance efficiency in service delivery and cross-functional collaboration, ensure high-quality work is delivered to clients, enhance customer relationships and retention, and grow client revenue. Responsibilities include:

  1. Communicating with clients to gather project requirements, provide updates, and address inquiries.
  2. Leading the development and execution of marketing campaigns based on the clients needs.
  3. Conducting market research and analysis to identify industry trends and opportunities.
  4. Collaborating with internal teams such as creative, digital and finance to ensure timely and successful project delivery.
  5. Monitoring campaign performance metrics and preparing comprehensive reports for clients.
  6. Developing and implementing innovative ideas and strategies to enhance client satisfaction and campaign effectiveness.

  7. Committing to continuous learning and professional development.

  8. Key Performance Indicators:

#

KPI

Weight

1

Client Satisfaction - Meeting Client KPIs

25%

2

Attentiveness & Responsiveness to Client Concerns

15%

3

Achieve a 30% increase in sales through upselling, cross-selling and RFPs

15%

4

Teamwork

15%

5

Continuous Learning and Development

10%

6

Compliance in Using Company Systems and Policies

10%

7

Upskilling & Developing the Account Management Team

10%

  1. Key Competencies:

4.1 Qualifications:

  1. 3 - 5 Years experience in marketing, advertising, or digital marketing agency, with a track record of successful client account management.
  2. Project Management
  3. Bachelor's degree or higher in Marketing, Business Administration, Communication, or a related field.
  4. Strong written and verbal communication and presentation skills.
  5. Exceptional organizational and time management abilities.
  6. Proven ability to work independently and as part of a team in a fast-paced environment.
  7. You have an expert understanding of digital marketing key figures, reporting metrics, delivery and analysis and excellent analytical skills and an affinity for data and trends.
  8. Strong understanding of the competitive digital landscape across Search, Social, Native and Display.

4.2 Skills:

  1. Client Relationship Management
  2. Project Coordination - ensure delivery of all projects to the highest quality standards, proactively meeting and managing deadlines
  3. Team Collaboration
  4. Market Research and Analysis; Data Analysis and Reporting
  5. Creative Problem-Solving and Strategic Thinking

The salary we are offering for this position ranges between KES 70, ,000 Gross

Join our team and embark on a rewarding journey to further develop your skills, expand your network, and advance your career in digital marketing as a Account Manager

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