Customer Service Officer

2 weeks ago

Nairobi, Nairobi Area, Kenya Old Mutual South Africa Full time

Lets Write Africa's Story Together
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

  • Enforce underwriting controls including on-boarding, certificates, booking of business, documentation.
  • Implement underwriting guidelines, process, and procedure to ensure quality underwriting and business.
  • Ensure profitability of the branch through quality control and on-boarding.
  • Quality documentation timely turn around - TAT and.
  • Excellent customer service and retention support.

Key Responsibilities

  • Enforce underwriting controls.
  • Ensure clean and accurate data capture.
  • Timely preparation of quotations and follow up.
  • Debiting of premiums and processing of policy documents within set timelines.
  • Processing and checking of underwriting Documents.
  • Issuing & signing of Motor Certificates and Yellow cards.
  • Ensure that work is done within the set standards of service and TAT.
  • Give quality customer service to all clients.
  • Safe keeping of security documents.
  • Daily scanning and indexing of mails.
  • Initiating motor valuation and follow up.
  • Adherence to the credit control policy.
  • Follow up renewals and ensure maximum retention of profitable accounts.
  • Timely processing refunds and follow up.
  • 100% Adherence to the authority matrix.
  • Ensure registry is fully maintained, orderly and up to date.
  • Ensure compliance of AML and PEP guidelines.
  • Ensure cross sale and up sale opportunities are maximized.
  • Perform any other duties as may be required by the management.

Skills And Competencies

  • Basic Underwriting skills and product knowledge.
  • Customer service skills.
  • Good Communication Skills.
  • Computer Literate.

QUALIFICATIONS (Academic, Professional, Experience)
Qualifications:

  • Degree preferably insurance.

The incumbent will be responsible for ensuring adherence to, implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies, procedures, and process requirements within Old Mutual and its subsidiaries. This includes execution of customer due diligence processes, ensuring compliance with Know-Your-Customer (KYC) standards, conducting ongoing and enhanced due diligence, and maintaining data quality. Additionally, the role involves identifying and monitoring potential AML, Sanctions, or Compliance breaches and unusual activities, and escalating these concerns to the Risk and Compliance Office for further action.
Skills
Competencies
Education
Closing Date
04 November 2025 , 23:59

The Old Mutual Story

  • Customer Service Associate

    5 days ago

    Nairobi, Nairobi Area, Kenya Branch International Full time

    Branch Overview Branch delivers world-class financial services to the mobile generation. With offices in the United States, Nigeria, Kenya, and India, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair...

  • Customer Service Representative/Receptionist

    1 week ago

    Nairobi, Nairobi Area, Kenya Vayacom Limited Full time

    Job Title: Customer Service / ReceptionistLocation: NairobiCompany: Vayacom LimitedAbout the Company:Vayacom Limited is a fast-growing technology and internet services provider committed to delivering reliable connectivity and exceptional customer experiences. We are seeking a friendly, professional, and customer-oriented individual to join our team as...

  • Customer Support Officer

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Tiko Full time 30,392 - 45,587

    Do you have experience in troubleshooting and solving urgent technical issues with great efficiency? Do you have a good eye for detail and know how to prioritize? Continue reading, this might be your next jobThe CompanyTiko (previously known as Triggerise) believes in a world where all youth have the power to choose where, when, and how they meet their...

  • Customer Service Team Lead

    5 days ago

    Nairobi, Nairobi Area, Kenya Branch International Full time

    Branch Overview Branch delivers world-class financial services to the mobile generation. With offices in the United States, Nigeria, Kenya, and India, Branch is a for-profit, socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere, deserves...

  • Customer Service Specialist, Customer management

    2 days ago

    Nairobi, Nairobi Area, Kenya Kenya Airways Full time

    Company DescriptionKenya Airways, a member of the SkyTeam Alliance, is a leading African airline serving 41 destinations globally, including 34 across Africa, transporting over four million passengers annually. Recognized as Africa's Leading Airline by the World Travel Awards in 2020, it boasts one of the youngest fleets in Africa, including the...

  • Customer Support Officer

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Tiko Full time

    Do you have experience in troubleshooting and solving urgent technical issues with great efficiency? Do you have a good eye for detail and know how to prioritize? Continue reading, this might be your next jobAbout TikoTiko inspires futures where girls and young women take charge of their sexual and reproductive choices, with the freedom to shape their lives....

  • Customer Insights Officer

    2 days ago

    Nairobi, Nairobi Area, Kenya Watu Full time

    Position Title: Customer Insights Officer - Simu (Internal Only)Reporting to:  Customer Insights ManagerDepartment: Customer EngagementWhat you will do:Technical support: Provide technical support to the Simu customers for quick issue resolutionInformation and education: Provide knowledge and education to Simu customers on basic self-service procedures for...

  • Customer Support Officer

    3 days ago

    Nairobi, Nairobi Area, Kenya Watu Full time

    Position Title: Customer Support Officer - NTSA Cabinet (Internal candidates only)Reporting to: Customer Support Supervisor - NTSA and ClaimsDepartment: Customer SupportWhat you will do:Sort and file received logbooks {from dealer and from NTSA} in the designated logbook cabinets while maintaining minimum unfiled backlog as agreed with SupervisorRetrieve...

  • Specialist, Facilities and Office Services

    1 week ago

    Nairobi, Nairobi Area, Kenya Athena Full time

    Role OverviewWe are seeking an exceptional Specialist to oversee the operations of a high-end office complex with integrated staff accommodation. The ideal candidate will have a 5-star hospitality or luxury real estate background, with proven experience in front office management, client relations, and operational excellence. This role requires a polished...

  • Customer Service Representative/Telemarketing Team

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Wezabet KE Full time

    Role DescriptionThis is a full-time, on-site position for a Customer Service Representative/Telemarketing team member in a Betting Company located in Nairobi. The role involves engaging with customers to address their inquiries, promoting products or services, and ensuring customer satisfaction. Responsibilities include handling customer support calls,...