Customer Service Officer

6 days ago

Nairobi, Nairobi Area, Kenya Old Mutual South Africa Full time 300,000 - 600,000 per year

Lets Write Africa's Story Together
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

  • Enforce underwriting controls including on-boarding, certificates, booking of business, documentation.
  • Implement underwriting guidelines, process, and procedure to ensure quality underwriting and business.
  • Ensure profitability of the branch through quality control and on-boarding.
  • Quality documentation timely turn around - TAT and.
  • Excellent customer service and retention support.

Key Responsibilities

  • Enforce underwriting controls.
  • Ensure clean and accurate data capture.
  • Timely preparation of quotations and follow up.
  • Debiting of premiums and processing of policy documents within set timelines.
  • Processing and checking of underwriting Documents.
  • Issuing & signing of Motor Certificates and Yellow cards.
  • Ensure that work is done within the set standards of service and TAT.
  • Give quality customer service to all clients.
  • Safe keeping of security documents.
  • Daily scanning and indexing of mails.
  • Initiating motor valuation and follow up.
  • Adherence to the credit control policy.
  • Follow up renewals and ensure maximum retention of profitable accounts.
  • Timely processing refunds and follow up.
  • 100% Adherence to the authority matrix.
  • Ensure registry is fully maintained, orderly and up to date.
  • Ensure compliance of AML and PEP guidelines.
  • Ensure cross sale and up sale opportunities are maximized.
  • Perform any other duties as may be required by the management.

Skills And Competencies

  • Basic Underwriting skills and product knowledge.
  • Customer service skills.
  • Good Communication Skills.
  • Computer Literate.

QUALIFICATIONS (Academic, Professional, Experience)
Qualifications:

  • Degree preferably insurance.

The incumbent will be responsible for ensuring adherence to, implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies, procedures, and process requirements within Old Mutual and its subsidiaries. This includes execution of customer due diligence processes, ensuring compliance with Know-Your-Customer (KYC) standards, conducting ongoing and enhanced due diligence, and maintaining data quality. Additionally, the role involves identifying and monitoring potential AML, Sanctions, or Compliance breaches and unusual activities, and escalating these concerns to the Risk and Compliance Office for further action.
Skills
Competencies
Education
Closing Date
04 November 2025 , 23:59

The Old Mutual Story

  • Customer Service Officer

    4 days ago

    Nairobi, Nairobi Area, Kenya Hillspan Insurance Brokers Full time 600,000 - 1,200,000 per year

    Company DescriptionHillspan Insurance Brokers Ltd is a fully fledged insurance brokerage and leading provider of insurance and risk management solutions. Our dynamic team of insurance professionals is committed to offering innovative and cutting-edge solutions that revolutionize the traditional insurance broking landscape. We focus on delivering exceptional...

  • Customer Service

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Antal Full time 1,200,000 - 3,600,000 per year

    Job briefGENERAL DUTIES OF THE FUNCTIONA global leader in the distribution of plastics and chemicals with multiple subsidiaries worldwide is looking for a Customer Service Representative. He/she is the contact for each client, he/she manages the client relationship (management of orders, contracts, disputes) and ensures that margins linked to contracts and...

  • Customer Service Representative/ PR Officer

    6 days ago

    Nairobi, Nairobi Area, Kenya c6d4ced1-bab4-48e6-9596-0b45c046c829 Full time 400,000 - 600,000 per year

    Company DescriptionJersey World Store is a highly trusted retailer of authentic sports apparel, specializing in football merchandise. We offer a wide selection of high-quality official jerseys, custom kits, and premium sportswear tailored for both comfort and performance. With a focus on fostering pride and passion for the game, Jersey World Store has become...

  • Customer Service Support

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Dev Centre House Ireland Full time 90,000 - 120,000 per year

    Company DescriptionDev Centre House helps enterprise clients transform their businesses digitally by providing expert software engineering services. Our teams have built software products used by millions of people. We are a highly motivated team of software people who believe that passion for work can impact the world through excellent code and beautiful...

  • Customer Service Representative/Receptionist

    4 days ago

    Nairobi, Nairobi Area, Kenya Vayacom Limited Full time 30,000 - 60,000 per year

    Job Title: Customer Service / ReceptionistLocation: NairobiCompany: Vayacom LimitedAbout the Company:Vayacom Limited is a fast-growing technology and internet services provider committed to delivering reliable connectivity and exceptional customer experiences. We are seeking a friendly, professional, and customer-oriented individual to join our team as...

  • Customer Delight Officer

    2 weeks ago

    Nairobi, Nairobi Area, Kenya ZenFresh Cleaning Full time

    Company DescriptionZenFresh Company Ltd is a leading Residential, Rental, and Commercial Cleaning Agency based in Kenya, Nairobi . We offer a fresh and innovative approach to cleaning services, catering to various needs and preferences. Our commitment to excellence and customer satisfaction sets us apart in the industry.Role DescriptionThis is a full-time...

  • Customer Service Supervisor

    2 weeks ago

    Nairobi, Nairobi Area, Kenya SunCulture Full time

    Position: Customer Service SupervisorReporting to: Head of Customer ServiceLocation: NairobiRole type: Full-TimeAbout SunCultureFounded in 2012, SunCulture's Vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercializing life-changing technology that solves...

  • Customer Service Executive

    2 days ago

    Nairobi, Nairobi Area, Kenya Bridge Talent Management Full time 300,000 - 600,000 per year

    We are seeking a dedicated and empathetic Customer Service Executive to join our team and provide exceptional support to our riders and drivers. This individual will be the first point of contact for customers experiencing issues or needing assistance via both chat and phone calls. You will play a key role in ensuring that customer concerns are addressed...

  • Customer Service Representative

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Solvo Global Full time

    Bilingual Customer Service Representative (English/French)We are looking for aBilingual Customer Service Representativeto join our team and provide excellent support to international clients.The ideal candidate is fluent inEnglish and French, has strong communication skills, and is passionate about helping customers.Responsibilities:Handle customer inquiries...

  • Customer Service Manager

    1 week ago

    Nairobi, Nairobi Area, Kenya Givva Wealthtech Limited Full time 900,000 - 1,200,000 per year

    Company DescriptionGivva Wealthtech Limited, a social enterprise incorporated in Kenya, builds wealthy, genuine communities. We are a wealth technology company that empowers communities to shape their own destiny, foster trust, and maximize their potential through technology and financial information. We conduct various trainings on financial freedom and...