Specialist, Facilities and Office Services

5 days ago

Nairobi, Nairobi Area, Kenya Athena Full time 1,500,000 - 2,500,000 per year

Role Overview
We are seeking an exceptional Specialist to oversee the operations of a high-end office complex with integrated staff accommodation. The ideal candidate will have a 5-star hospitality or luxury real estate background, with proven experience in front office management, client relations, and operational excellence. This role requires a polished professional who embodies discretion, sophistication, and outstanding service standards, ensuring an environment that reflects the Athena brand's commitment to excellence.

Duties & Responsibilities
Office Operations Management

  • Oversee day-to-day operations of a luxury-grade office facility, ensuring seamless service delivery and an exceptional environment for clients, executives, and guests.
  • Manage administrative and support staff to maintain high levels of professionalism and efficiency.
  • Implement and maintain high-end front office systems, concierge-style guest handling, and premium-level office presentation.
  • Coordinate office logistics, maintenance schedules, vendor relationships, and facility upkeep to 5-star standards.

Staff Accommodation Oversight

  • Manage staff housing facilities to ensure comfort, safety, and operational efficiency.
  • Supervise maintenance, housekeeping, and hospitality services within staff accommodation units.
  • Develop and implement accommodation policies that align with company welfare and premium hospitality standards.

Customer Experience & Front Office Leadership

  • Act as the face of the organization, delivering exceptional customer service and fostering strong client relationships.
  • Train, coach, and lead the front office and concierge staff in service excellence and guest management.
  • Manage visitor protocols, reception operations, and client communications with discretion and poise.

Administration & Coordination

  • Manage budgets, procurement, and operational reporting related to office and accommodation facilities.
  • Liaise with vendors, service providers, and internal departments to ensure smooth coordination.
  • Uphold compliance with health, safety, and quality standards consistent with both local and international benchmarks.

Key Stakeholders
Both internal and external stakeholders

Skills

  • Impeccable grooming and presentation.
  • Strong sense of ownership, discretion, and accountability.
  • Service-driven mindset with a passion for excellence.
  • Cross-cultural awareness and ability to work in a multinational environment.
  • Flexible and solution-oriented, with the ability to anticipate needs before they arise.

Competencies

  • Proven background in 5-star hotel environments or executive-level property management.
  • Demonstrated expertise in front office operations, client service, and team leadership.
  • Strong communication, organizational, and interpersonal skills.
  • Ability to manage high expectations with tact, efficiency, and confidentiality.
  • Proficiency in Google Workspace, MacOS, and familiarity with hospitality or property management systems.

Relevant Experience Required
Minimum 3 - 5 years of experience in luxury hospitality, premium office management, or high-end real estate operations in a supervisory role.

Educational And Certification Requirements
Bachelor's Degree in Hospitality Management, Business Administration, Real Estate, or a related field.

Direct Reports and Span of Control
This role will be responsible for the front office and concierge staff, with plans to expand the span of control in the future

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