Current jobs related to Contact Center Agent - Nairobi - Family Bank Kenya
-
French Speaking Call Center Agents
2 weeks ago
Nairobi, Nairobi Area, Kenya HCS Affiliates Group Full timeFrench Speaking Call Center Agents sought by courier service to coordinate live rider operations, manage real-time fleet capacity, and ensure daily performance against KPIs. Key responsibilities include monitoring live operations, leading fleet communication, and providing structured feedback to ops managers. Ideal candidate has strong English and French...
-
French Speaking Call Center Agents
2 weeks ago
Nairobi, Kenya HCS Affiliates Group Full timeHCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya. French Speaking Call Center Agents (RTO) Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit Call Center Agents, who will be a key point of contact between the...
-
French Speaking Call Center Agents
2 weeks ago
Nairobi, Nairobi Area, Kenya HCS Affiliates Group Full timeJob Title: Call Center Agent Company: HCS Affiliates Group We're seeking a skilled Call Center Agent to coordinate live rider operations and ensure daily performance against a range of KPIs for an on-demand Courier Service. The ideal candidate will have excellent communication skills, be organized and logical, and be able to adapt quickly to changing...
-
Call Center Representative at Influx
2 weeks ago
Nairobi, Kenya Influx Full timeInflux provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights. Call Center Representative Influx provides customer service for brands and tech companies on-demand, 24/7, every day of the year (including holidays). To achieve this, our...
-
Call Center Representative
2 weeks ago
Nairobi, Nairobi Area, Kenya Influx Full timeWe're seeking detail-oriented and empathetic individuals to join our international team as Call Center Representatives. You'll provide exceptional customer service via phone, email, and live chat, resolving issues and building trust with clients and stakeholders. Key responsibilities include managing high volumes of customer contacts, maintaining knowledge...
-
Benefit Verifier
2 weeks ago
Nairobi, Nairobi Area, Kenya ADEC Kenya Services EPZ Limited (ADEC Kenya) Full timeADEC Kenya Services EPZ Limited is seeking a benefits verifier to provide customer support and deliver quality work based on company standards. The role involves verifying accuracy and completeness of medical billing information, addressing client inquiries, and ensuring correctness of explanation of benefits. Key responsibilities include updating medical...
-
Senior Officer, Quality Assurance
2 months ago
Nairobi, Kenya Corporate Staffing Services Full timeBanking job vacancies in Kenya. SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients. Job Summary: The overall purpose of the role for Senior Officer, Quality Assurance...
-
Benefit Verifier
3 weeks ago
Nairobi, Nairobi Area, Kenya ADEC Kenya Services EPZ Limited (ADEC Kenya) Full timeBenefits Verifier role requires attention to detail, strong communication skills, and knowledge of healthcare insurance terminologies to ensure accuracy and completeness of medical billing information. ADEC Kenya Services EPZ Limited, a leading provider of business process outsourcing (BPO) and knowledge process outsourcing (KPO) services, seeks a Benefits...
-
Customer Service Officer
4 weeks ago
Nairobi, Kenya Kimberly-Clark Full timeLeading the world in essentials for a better life. That's what Kimberly-Clark is all about. We place consumers at the center of everything we do. Billions worldwide choose our products to make a positive difference in their lives. Responsibilities Work closely with relevant stakeholder to ensure deliveries take place on time. Tracking of shipments,...
-
Nairobi, Kenya ADEC Kenya Services EPZ Limited (ADEC Kenya) Full timeADEC Kenya Services EPZ Limited (ADEC Kenya), ADEC Innovations’ outsourcing headquarters in Africa, hosts the company’s business process outsourcing (BPO) and knowledge process outsourcing (KPO) services, to providing data-entry services, research data trace, data and document management and back office support. ADEC Kenya also offers eLearning services...
-
Customer Service Officer
4 weeks ago
Nairobi, Nairobi Area, Kenya Kimberly-Clark Full timeLeading the world in essentials for a better life. That's what Kimberly-Clark is all about. We place consumers at the center of everything we do. Billions worldwide choose our products to make a positive difference in their lives.Responsibilities Work closely with relevant stakeholder to ensure deliveries take place on time. Tracking of shipments, arranging...
-
Front Office Supervisor
2 weeks ago
Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full timeLead Front Office Supervisor role at Fairmont Hotels & Resorts.Key responsibilities include creating a welcoming work environment, delivering exceptional guest experiences, and leading a team to achieve high standards of service and satisfaction.Key skills and qualifications:Leadership experience and property management system expertiseStrong interpersonal...
-
Reservations Officer
2 months ago
Nairobi, Kenya Corporate Staffing Services Full timeAdmin jobs in Kenya. Job Summary Maximize reservations and group booking revenue, through the provision of an accurate and efficient reservations service that ensures customer delight and maintains a high conversion rate. Ensure that the Residences standards are always maintained, and that communication with the operational teams is...
-
Nairobi, Kenya Church of Jesus Christ of Latter-day Saints Full timeThe Church of Jesus Christ of Latter-day Saints is a worldwide faith of over 16 million members centered on the belief that everyone on earth is a son or daughter of a loving God1 and that His Son, Jesus Christ, saved the world from sin and death. Jesus Christ invites all of God's children to come unto, follow, and become more like Him. Summary MSR...
-
Analyst, MLU 3
1 month ago
Nairobi, Nairobi Area, Kenya Church of Jesus Christ of Latter-day Saints Full timeThe Church of Jesus Christ of Latter-day Saints is a worldwide faith of over 16 million members centered on the belief that everyone on earth is a son or daughter of a loving God1 and that His Son, Jesus Christ, saved the world from sin and death. Jesus Christ invites all of God's children to come unto, follow, and become more like Him.SummaryMSR employees'...
-
Customer Experience Officer
2 months ago
Nairobi, Kenya Corporate Staffing Services Full timeCustomer care jobs in Nairobi Job Purpose The Customer Experience Officer is responsible for ensuring the efficient operation of Premier Hospital’s customer service functions, delivering exceptional service to patients and visitors, and enhancing overall patient satisfaction. The role involves managing patient flow, handling inquiries, and...
-
Senior Cyber Defense Centre Analyst
2 months ago
Nairobi, Kenya Corporate Staffing Services Full timeJob Description The Cyber Defense Center (CDC) team is responsible for monitoring, assessing, and defending Safaricom Enterprise Information Systems. The team continuously develops and investigates correlated security event feeds, escalating any identified security incidents. The team also carries out threat hunting purple team activities to improve the...
-
Insurance Officer
2 months ago
Nairobi, Nairobi Area, Kenya Watu Credit Ltd Full timeCompany DescriptionJob DescriptionReporting to: Insurance ManagerContract: Fixed term (1 year)Our Purpose:At Watu Africa, we empower entrepreneurs.WATU is a mission-driven, customer-centric company that believes everyone who wishes to become an entrepreneur deserves an opportunity to start, grow and achieve their goals in life. As Africa's fastest-growing...
-
Senior Cyber Defense Centre Analyst
2 months ago
Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full timeJob DescriptionThe Cyber Defense Center (CDC) team is responsible for monitoring, assessing, and defending Safaricom Enterprise Information Systems. The team continuously develops and investigates correlated security event feeds, escalating any identified security incidents. The team also carries out threat hunting purple team activities to improve the...
-
Insurance Officer
4 months ago
Nairobi, Kenya Watu Credit Ltd Remote Work Freelance Full timeCompany DescriptionJob DescriptionReporting to: Insurance ManagerContract: Fixed term (1 year)Our Purpose:At Watu Africa, we empower entrepreneurs.WATU is a mission-driven, customer-centric company that believes everyone who wishes to become an entrepreneur deserves an opportunity to start, grow and achieve their goals in life. As Africa's fastest-growing...
Contact Center Agent
2 months ago
ABOUT THE COMPANY
Family Bank became a fully-fledged commercial bank in May 2007. The Bank is regulated by the Central Bank of Kenya (CBK) and is also regularly inspected using CAMEL ratings which look at Capital, Assets, Management, Earnings and Liquidity. The bank is a member of the Deposit Protection Fund (DPF) meaning that customers’ deposits are protected.
JOB SUMMARY
Qualification:University degree.At least 1 year experience in customer service.Competencies:Practical experience in use of relevant MS Office applications.Adapts to 24-hour service demands, including different shifts.Speaks confidently in English and Swahili, with quick, credible responses to customer needs.Understands customer needs to respond accuratelyManages customer expectations effectively, building strong relationships.Proficient with contact center tools to ensure high service quality.Manages sensitive information with integrity and trustworthiness.Takes initiative to support a customer-service-oriented culture.Works well in a team, promoting communication and support.
RESPONSIBILITIES
Work towards the transformation of the Contact Centre into a fully-fledged one-stop point of contact for handling all modes of customer issues and inquiries with escalation and follow-up as necessary.Ensuring that all customer concerns are handled with the highest level of care and professionalism, leading to satisfactory outcomes.Ensuring that each query is addressed promptly and accurately, providing clear and helpful information to clients.Contacting and welcoming all new customers while providing customer education on banks' products and services.Utilizing customer data and insights to identify opportunities for cross selling additional products and services that align with the client’s needs and preferences.Providing customers with detailed, accurate, and up-to-date information about the Bank’s products and services.Assisting customers to troubleshoot when they have a problem with access to Bank products and services on various channels.Supporting in the implementation of new customer service initiatives at the Contact Centre which include providing operational support, offering feedback, and helping to refine processes to enhance the efficiency and effectiveness of customer service delivery.Engaging with potential clients to establish rapport, taking the time to understand their unique needs and preferences.Actively monitoring the company's social media channels for customer interactions, feedback, and inquiries and provide insights into customer sentiments and emerging trends, ensuring the Bank remains responsive and proactive in its online presence.Proactively reaching out to existing customers and use these interactions as opportunities to strengthen customer relationships and enhance their overall experience with the Bank.Work closely with cross-functional teams and other departments to address and resolve complex customer issues.Qualification:University degree.At least 1 year experience in customer service.Competencies:Practical experience in use of relevant MS Office applications.Adapts to 24-hour service demands, including different shifts.Speaks confidently in English and Swahili, with quick, credible responses to customer needs.Understands customer needs to respond accuratelyManages customer expectations effectively, building strong relationships.Proficient with contact center tools to ensure high service quality.Manages sensitive information with integrity and trustworthiness.Takes initiative to support a customer-service-oriented culture.Works well in a team, promoting communication and support.
REQUIRED SKILLS
Customer service, Customer support, CRM systems, Call center operation (customer support), Call center management, Team leadership, Product knowledge
REQUIRED EDUCATION
Bachelor's degree
