Call Center Representative
4 weeks ago
* Manage high volumes of customer contacts via phone, email, and live chat
* Maintain knowledge and implement client updates
* Achieve strict call-handling KPIs
* Work closely with other departments to resolve customer issues
* Communicate effectively with peers and your manager
* Contribute to a high-performance and friendly workplace culture
* Identify and assess customers' needs to achieve satisfaction
* Build sustainable relationships and trust with customers, clients, and other stakeholders through open and interactive communication
* Achieve client and company KPIs (Call Handling, Email, Chat, CSAT & QA quotas)
* Strong knowledge in understanding of the importance of maintaining ownership in handling customer complaints, until you feel it is appropriate to escalate
* Deliver on your promises and obligations to drive an exceptional customer experience
**Minimum Requirements:**
* 1 year of call center experience
* Excellent written and verbal English communication skills
* Strong problem-solving and negotiation skills
* Ability to work in a fast-paced environment
* Ability to multitask and not get frustrated
* Track record of achieving KPIs and delivering strong CSAT scores
* Minimum 15mbps wired internet connection
* Minimum i5 processor or i3 processor 6th generation
* Minimum 8GB Ram
* Wired headset
* Quiet working environment
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French Speaking Call Center Agents
4 weeks ago
Nairobi, Nairobi Area, Kenya HCS Affiliates Group Full timeFrench Speaking Call Center Agents sought by courier service to coordinate live rider operations, manage real-time fleet capacity, and ensure daily performance against KPIs. Key responsibilities include monitoring live operations, leading fleet communication, and providing structured feedback to ops managers. Ideal candidate has strong English and French...
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French Speaking Call Center Agents
4 weeks ago
Nairobi, Nairobi Area, Kenya HCS Affiliates Group Full timeJob Title: Call Center Agent Company: HCS Affiliates Group We're seeking a skilled Call Center Agent to coordinate live rider operations and ensure daily performance against a range of KPIs for an on-demand Courier Service. The ideal candidate will have excellent communication skills, be organized and logical, and be able to adapt quickly to changing...
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Media Sales Representative
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Benefit Verifier
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Business Development Representative
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Business Development Representative
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Nairobi, Nairobi Area, Kenya Emerge Egress Consulting Full timeJob Description: Sales Representative for Equipment PartsResponsible for creating awareness, fostering strong B2B relationships, and maximizing revenue returns for a company dealing in equipment parts for various industries.Job Responsibilities: Participate in planning and execution of marketing and sales promotional activities to promote sales and product...
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Business Development Representative
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API Sales Representative
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Benefit Verifier
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Nairobi, Nairobi Area, Kenya ADEC Kenya Services EPZ Limited (ADEC Kenya) Full timeADEC Kenya Services EPZ Limited is seeking a benefits verifier to provide customer support and deliver quality work based on company standards. The role involves verifying accuracy and completeness of medical billing information, addressing client inquiries, and ensuring correctness of explanation of benefits. Key responsibilities include updating medical...
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Nairobi, Nairobi Area, Kenya International Livestock Research Institute (ILRI) Full timeThe International Livestock Research Institute (ILRI) works to improve food security and reduce poverty in developing countries through research for better and more sustainable use of livestock. ILRI is a CGIAR research centre - part of a global research partnership for a food-secure future.Program Leader – Livestock Genetics, Nutrition and Feed...
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Program Leader – Health
4 weeks ago
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Nairobi, Nairobi Area, Kenya International Livestock Research Institute (ILRI) Full timeProgram Leader - Livestock Genetics, Nutrition and Feed Resources: This role provides scientific and strategic leadership of the program, developing the program strategy and leading complex research. Key responsibilities include providing technical expertise to the team, motivating and coaching towards delivery of set goals and objectives, and fostering a...
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French Speaking Call Center Agents
4 weeks ago
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Media Sales Representative
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Sales Representative
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Nairobi, Kenya International Livestock Research Institute (ILRI) Full timeThe International Livestock Research Institute (ILRI) works to improve food security and reduce poverty in developing countries through research for better and more sustainable use of livestock. ILRI is a CGIAR research centre - part of a global research partnership for a food-secure future. Program Leader – Livestock Genetics, Nutrition and Feed...
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Nairobi, Kenya International Livestock Research Institute (ILRI) Full timeThe International Livestock Research Institute (ILRI) works to improve food security and reduce poverty in developing countries through research for better and more sustainable use of livestock. ILRI is a CGIAR research centre - part of a global research partnership for a food-secure future. Program Leader – People, Policies and Institutions About...
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Nairobi, Kenya International Livestock Research Institute (ILRI) Full timeThe International Livestock Research Institute (ILRI) works to improve food security and reduce poverty in developing countries through research for better and more sustainable use of livestock. ILRI is a CGIAR research centre - part of a global research partnership for a food-secure future. Program Leader – Health About the Health Program This...
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Grants and Finance Coordinator
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