Guest Service Agent

1 month ago

Nairobi, Kenya Fairmont Hotels & Resorts Full time

The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.
Summary


We are looking to grow our team and engage a highly motivated and passionate Guest Service Agent (Chinese Speaking) who will work closely with the team to drive and deliver on the Fairmont promise, turning moments into memories.

We are seeking a skilled Guest Service Agent (Chinese Speaking) with proficiency in Chinese to support our team in various administrative tasks and provide translation services as needed. The ideal candidate should be detail-oriented, organized, and possess strong communication skills in both English and Chinese.
Responsibilities:
MUST BE ABLE TO TRANSLATE CHINESE LANGUANGE

Translate documents, emails, and other communication from Chinese to English and vice versa.
Provide real-time interpretation during Check In Check out and guest activities and other interactions.
Ensure accuracy and cultural sensitivity in all translations.
Act as a liaison between English-speaking and Chinese-speaking guests at the hotel.
Facilitate effective communication between parties who speak different languages.
Provide language-related support to enhance cross-cultural collaboration.
Demonstrate fluency in both written and spoken English and Chinese.
Possess a strong understanding of cultural nuances to ensure accurate and contextually appropriate translations.
Prioritize and manage multiple tasks efficiently to meet needs of different Chinese clients.
Assist in the coordination of travel arrangements and itineraries.

Requirements
Qualifications:

Bachelor's degree in Hospitality or  Communications with level 4 or level 5 Chinese language certification.
Previous experience in translation and interpretation in a busy environment is highly desirable.
Proficiency in both English and Chinese (spoken and written)
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
Strong organizational and multitasking abilities.
Excellent interpersonal and communication skills.
Attention to detail and accuracy.

Additional Information

Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
Working with a hotel rich in history and known for exemplary services while growing your career
Work and learn in a luxury property

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