Current jobs related to Call Centre Intern | Islamic Investment Banking at Standard Investment Bank - Nairobi - Standard Investment Bank
-
Nairobi, Kenya Dry Associates Limited Investment Full timeDry Associates is the largest issuer of Commercial Paper & Corporate Bonds in East Africa Private Wealth Management includes managing onshore and offshore assets through individualized portfolio structuring Wealth Management Architect In this challenging and rewarding role, you will: Unearth Investment Opportunities: Leverage your extensive...
-
La Riba Relationship Manager
2 weeks ago
Nairobi, Kenya Absa Bank Limited Full timeAbsa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Job Summary To advise customers and process banking transactions accurately and timeously through the execution of...
-
Bancassurance Officer
2 weeks ago
Nairobi, Kenya Absa Bank Limited Full timeAbsa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Job Summary The Bancassurance Officer will assist in execution of the banca sales strategy for insurance products at...
-
Finance Manager at Co-operative Bank of Kenya
1 month ago
Nairobi, Kenya Co-operative BanThe Co-operative Bank of Kenya Limited is incorporated in Kenya under the Company Act and is also licensed to do the business of banking under the Banking Act. The Bank was initially registered under the Co-operative Societies Act at the point of founding in 1965k of Kenya Full timeThe Co-operative Bank of Kenya Limited is incorporated in Kenya under the Company Act and is also licensed to do the business of banking under the Banking Act. The Bank was initially registered under the Co-operative Societies Act at the point of founding in 1965 Finance Manager (REF: FM/09/24) Reports to: Chief Executive Officer (CEO) Our client,...
-
Wealth Management Architect
2 weeks ago
Nairobi, Nairobi Area, Kenya Dry Associates Limited Investment Full timeWealth Management Professional Sought Dry Associates, a leading provider of wealth management services, is seeking a highly skilled professional to join its team. In this challenging and rewarding role, you will leverage your expertise to deliver exceptional wealth management services to high net worth individuals and corporations. ...
-
La Riba Relationship Manager
2 weeks ago
Nairobi, Nairobi Area, Kenya Absa Bank Limited Full timeAbsa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance.Job SummaryTo advise customers and process banking transactions accurately and timeously through the execution of...
-
Wealth Management Architect
2 weeks ago
Nairobi, Nairobi Area, Kenya Dry Associates Limited Investment Full timeDry Associates is the largest issuer of Commercial Paper & Corporate Bonds in East Africa. Private Wealth Management involves managing onshore and offshore assets through individualized portfolio structuring. As a Wealth Management Architect, you will focus on delivering exceptional service to high net worth individuals and corporations. Key responsibilities...
-
Call Centre Assistant
2 months ago
Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full timeCustomer service jobs in NairobiIntroductionAga Khan University Hospital, Nairobi (AKUH, N) is a private not-for-profit teaching hospital that provides tertiary and secondary level healthcare services. It is one of the hospitals in East Africa accredited by the Joint Commission International from USA. The University Hospital has been providing high quality...
-
Relationship Officer Nairobi Region at Sidian Bank
2 months ago
Nairobi, Kenya Sidian Bank Full timeAt Sidian Bank, we recognize the significant accountability and inherent risks that an entrepreneur takes to make his ideas and dreams a reality. It is for this reason that our mission is to empower entrepreneurs to create wealth through provision of transformational financial solutions that meet entrepreneurs needs and facilitate growth through convenience...
-
Contact Centre Officer
2 months ago
Nairobi, Kenya Corporate Staffing Services Full timeCustomer service jobs in Kenya. SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients. Read>>CV Tips: A Guide to Make Your Application Shine in NGOs Job Purpose The...
-
Consumer Banking Officer
2 months ago
Nairobi, Kenya Corporate Staffing Services Full timeBanking job vacancies in Kenya. SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients. Job Purpose The overall purpose of this role is to achieve business growth for the...
-
Bancassurance Officer
2 weeks ago
Nairobi, Nairobi Area, Kenya Absa Bank Limited Full timeAbsa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance.Job SummaryThe Bancassurance Officer will assist in execution of the banca sales strategy for insurance products at First...
-
Nairobi, Kenya KCB Bank Kenya Full timeKenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. Key...
-
Trade Finance Professional at Euro Exim Bank
2 months ago
Nairobi, Kenya Euro Exim Bank Full timeEuro Exim Bank (EEB) holds a "Class A” international banking license from the Financial Services Regulatory Authority (FSRA) of St. Lucia, an associate member for the Caribbean Associations of Banks Inc (CAB) and a member of International Chamber of Commerce (ICC) Responsibilities Identify opportunities (lead generation) and generate sales from...
-
Nairobi, Kenya World Agroforestry Centre (ICRAF) Full timeThe World Agroforestry Centre, is an international institute headquartered in Nairobi, Kenya, and founded in 1978. The Centre specializes in the sustainable management, protection and regulation of tropical rainforest and natural reserves. Research Specialist Market Intelligence Overview CIMMYT is looking for an experienced research specialist to...
-
Director, Performance
1 week ago
Nairobi, Kenya World Vision Kenya Full timeWorld Vision is an international Christian relief, development and advocacy organisation working in almost 100 countries world-wide to create lasting change in the lives of children, families and communities to overcome poverty and injustice. Director, Performance & Investment Management JOB PURPOSE This position has significant scope of impact and...
-
Senior Internal Auditor at African Trade
3 weeks ago
Nairobi, Kenya African Trade & Investment Development Insurance - ATIDI Full timeA pan-African organization that provides trade credit and political risk insurance to companies, investors and lenders interested in doing business in Africa. With deep roots in Africa, we are best positioned to understand and assess the risks here – and help mitigate them. With both a commercial and developmental mandate, we aim at improving...
-
Customer Service Executive
3 weeks ago
Nairobi, Kenya Calltronix Contact & Training Centre Full timeCalltronix Contact & Training Centre is a business communication and collaboration process automation company that utilizes the latest technologies and best industry practices to improve productivity, efficiency and accountability within organizations. Customer Service Executive (International Campaign) Key Responsibilities: Manage a large number...
-
Nairobi, Kenya SMEP Microfinance Bank Full timeSMEP Microfinance Bank Limited is a public limited company incorporate under the companies Act (Cap 486) and licensed under the microfinance Act (Cap 493D) to offer banking, focusing on Group banking, Retail banking, Church banking, Asset financing, microfinance and related services. Our vision is to be a dynamic christian provider of financial solutions...
-
Technical Delivery Manager at KCB Bank Kenya
4 weeks ago
Nairobi, Kenya KCB Bank Kenya Full timeKenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. Key...
Call Centre Intern | Islamic Investment Banking at Standard Investment Bank
2 months ago
Standard Investment Bank (SIB) is one of Kenya's foremost financial services firm. We offer the market a single point of entry for Investment Banking, Investment Management, Securities Trading and Corporate Finance.
Job Overview:
To cater for our Muslim clients and other ethical investors, Standard Investment Bank through its Islamic Investment Banking window, SIB Najah is seeking a Call Centre Intern to join our dynamic team. The ideal candidate will have a strong understanding of Islamic finance principles and regulations, coupled with excellent client service skills.
As a Call Centre Intern, you will play a pivotal role in providing exemplary client service via telephone and email by addressing inquiries, resolving issues, and ensuring a positive customer experience.
Responsibilities:
Customer Interaction:
Handle incoming calls from clients with professionalism, addressing inquiries, and providing accurate information regarding banking and investment products.
Assist clients in navigating online platforms, processing transactions, and resolving account-related issues.
Operational Gap Analysis:
Conduct regular reviews of existing call centre systems and processes to identify potential operational gaps and inefficiencies.
Collaborate with cross-functional teams to implement improvements and streamline procedures for enhanced customer service.
Documentation and Reporting:
Maintain detailed records of customer customer interactions, ensuring accuracy and compliance with investment banking regulations.Generate reports on operational performance, highlighting areas of improvement and presenting recommendations to management.
Training and Development:
Participate in training programs for call centre staff to ensure a consistent and high standard of customer service.
Contribute insights to the development of training materials, focusing on addressing identified operational gaps.
Continuous Improvement:
Stay informed about industry trends, regulatory changes, and emerging technologies to propose innovative solutions for enhancing call centre operations.
Actively participate in team meetings to discuss challenges, share best practices, and contribute to a culture of continuous improvement.
Core Competencies
The following Core competencies are the skills, knowledge and behaviours expected of an employee at Standard Investment Bank:
Maximizing Resources – Builds and leverages infrastructure, knowledge and networks
Empowerment – Empowers customers, employees, shareholders and society
Care and Protection – Demonstrates care and protection to customers, employees, shareholders and society
Communication Skills – Communicates proactively, clearly, timely, consistently, completely and professionally – in written and oral forms to both internal and customers
Initiative & Confidence – Generates and shares new ideas that add value to SIB and looks at different ways to solve problems and address difficulties
Teamwork – Contributes fully to team effort and plays an integral part in the smooth running of teams without necessarily taking the lead
Sector Acumen – Has a good understanding of the sector environment and the impact their behaviour has on co-employees, service delivery to customers and SIB’s reputation
Respect – Treats colleagues and customers in a manner which demonstrates integrity, honesty, fairness and value for other people’s time
