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Customer Experience Officer at Madison Group Limited
4 months ago
Madison Group Limited is a locally owned financial services holding company that specializes in Insurance and wealth management services. The Group comprises of Madison Life Assurance Kenya Limited, Madison General Insurance Kenya Limited, and Madison Investment Managers Limited. Madison Life Assurance Kenya was originally incorporated under Kenyan Laws in 1988 as Madison Insurance Company Limited (MICK) after a successful merger between Crusader Plc (1974) and Kenya Commercial Insurance Corporation.
Key Responsibilities
Receiving and processing of client instructions
Managing the Company customer service email and telephone hot-lines.
Registration of clients and Record management
Handling of walking in clients.
Interacting with clients from all touch-points and providing solutions to their queries and complaints efficiently within the agreed TAT.
Updating the management team on the frequent queries/ complaints for process/ product improvement
Sharing Clients Monthly statements and Agents Commission statements.
Updating the complaint’s register.
Ensure compliance with implemented controls and procedures.
Qualifications, Experience & Competencies
Qualified candidates are expected to possess the following:
A minimum of a Bachelor’s degree in a related field.
At least 2 years experience in Customer service in Financial Services.
Be detail-oriented and possess strong administration skills.
Must have excellent people skills.
Have exceptional written and oral communication skills.
Ability to work independently and be flexible to work outside normal working hours.
