Dispatch Clerk

2 months ago

Nairobi, Kenya Brites Management Full time

Brites Management Services Limited is one of the best leading Recruitment and HR consultancy companies in Nairobi, Kenya. We are registered and incorporated under Companies Act (Cap. 486) and we provide a complete range of HR Solutions.
Duties and Responsibilities

Receive incoming orders and schedule deliveries based on customer requirements and delivery routes.
Coordinate with drivers and logistics personnel to assign delivery tasks and optimize delivery schedules.
Monitor the progress of deliveries in real-time and address any delays or issues that may arise.
Communicate with customers regarding delivery schedules, delays, and other relevant information.
Prepare delivery documentation, including invoices, bills of lading, and shipping manifests.
Ensure all delivery records are accurately maintained and updated in the company's database or software systems.
Verify delivery receipts and obtain customer signatures upon delivery completion.
Generate reports on delivery activities, performance metrics, and inventory levels as needed.
Serve as the primary point of contact for customer inquiries, requests, and concerns related to deliveries.
Address customer complaints or issues in a timely and professional manner, resolving problems to the customer's satisfaction.
Liaise with the sales and customer service teams to ensure customer needs are met and service levels are maintained.
Coordinate with warehouse staff to ensure accurate picking, packing, and loading of goods for delivery.
Monitor inventory levels and communicate any shortages or discrepancies to the relevant departments.
Assist in the coordination of vehicle maintenance, repairs, and inspections to ensure fleet readiness.

Key Requirements Skills, experience and qualification

Diploma or equivalent; additional training or certification in logistics or supply chain management is a plus.
Proven experience in a similar role, preferably in a logistics, transportation, or distribution environment.
Excellent organizational and multitasking abilities, with a keen attention to detail.
Strong communication and interpersonal skills, with the ability to interact effectively with customers, drivers, and team members.
Proficiency in computer applications, including MS Office and logistics software.
Knowledge of transportation regulations, routing, and scheduling principles.
Ability to work in a fast-paced environment and adapt to changing priorities.
Willingness to work flexible hours, including evenings and weekends, as required

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