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Branch Supervisor at Shining Hope For Communities

3 months ago

Nairobi, Kenya Shining Hope For Communities Full time

Shining Hope for Communities (SHOFCO) is a non-profit organization based in Nairobi, Kenya and New York, NY that combats urban poverty and gender inequity in the slums of Nairobi.

Key Roles and Responsibilities:
Business Development

Mapping and scoping the business opportunity within the Sacco environs, including profiling the business activities within the locality of the Sacco to identify potential business opportunities
Packaging the right customer proposition in liaison with marketing & business development manager and other segment Heads
Building understanding of the dynamics of the business community in the locality of the sacco as well as effective networks for business mobilization
Compilation of a pipeline call list of potential customers to join the Sacco
Customer calls to set up meetings with the potential customers with a view to establishing new sales opportunities for holistic solutions to the customers
Ensure timely loan appraisals within set time limits and communicating feedback to members within acceptable timelines.
Ensure timely and effective loan approval process within set limits, by presenting appraised loans for approval and approving the same in the system.
Ensure timely and accurate disbursement of approved loans
Ensure all loans forms processed, rejected, and deferred are kept safely and in member files
In Liaison with the Credit team in the HQ, monitor all collaterals used as for loans and ensure they are adequate and well updated.
Ensure effective communication and advise to members on loan matters/queries.

Operations

Manage operational activities at the branch including resourcefulness of the staff
Reconciliations of all branch accounts.
Produce reports of monthly branch operations
Ensure Processing of internal and external standing orders are properly done
Through the FOSA Manager, make cash requisition from the bank as per demands and previous trends
Verify the accuracy of the treasury cash movement throughout the Sacco
Ensuring proper daily updating of the treasury register
Ensure proper Handling of members’ enquiries and issues at the branch
Champion loan recovery activities to ensure the branch meets its loan recoveries objectives in liaison with the Sacco Recoveries officer

Requirements
Qualifications

Bachelor’s degree in a business-related course.(Banking/Commerce/Finance/Accounting, etc)
Membership in a professional body is desirable.
A minimum of 5 years of working experience in a financial institution (3 years must be at supervisory or management level).
Sound knowledge of Banking and Sacco laws and regulations.

Essential Skills and Key Attributes

A person of integrity, a team player with effective communication skills.
Strategic thinker with good commercial judgment and the ability to identify economic opportunities in changing environments and capitalize on them.
Sound judgment and decision-making ability on lending across all sectors.
Conversant with current trends in consumer banking with a strong commercial orientation.
Customer-focused – striking a solid balance between external and internal customer orientation.
Excellent leadership, interpersonal, and team management skills.

Functional Skills:

Checking things
Adopting practical approaches
Meeting timescales
Managing tasks
Attention to details

Behavioural Competencies/Attributes:

Upholding standards
Interacting with people
Team working
Practice integrity and objectivity
Inviting feedback