Bilingual Customer Support Agent-German and English Speaking
Found in: beBee S KE - 4 weeks ago
ABOUT THE COMPANY
Influx is a people-powered business. We're building a company that looks for the overlap between the personal and career ambitions of its staff and the internal opportunities that open up at a high-growth company. Over the last four years, many successful agents have moved into team management, client-facing, QA and other leadership roles. You can learn more about us at Influx.com
JOB SUMMARY
What We're Looking ForExcellent written and verbal English and German communication skillsGerman proficiency level C1 and above1 year experience in customer serviceAn ability to quickly think on your feetStrong problem-solving skillsTeam player
RESPONSIBILITIES
Maintaining a positive, empathetic, and professional attitude towards customers at all times.Diagnose and solve the customer's problems in GermanCommunicate effectively via email and chat with our customersUnderstand the company’s products so as to answer any questions or concernsCoordinate effectively with peers and your managerContribute to a high-performance and friendly workplace culture
REQUIRED SKILLS
Written communication, Communication, Interpersonal communication, Customer relations
REQUIRED EDUCATION
Bachelor's degree
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