Telephone Operator

2 months ago

Nairobi, Kenya United States International University - USIU Africa Full time

United States International University - Africa is located in the Kasarani area, off Thika Road in the suburb of Kenya’s capital city of Nairobi. The university is an independent, not-for-profit institution serving 6512 students representing 69 nationalities.

JOB SUMMARY
Telephone Operator - Receptionist
Reporting to the Chief Admissions Officer, the successful candidate will be responsible for maintaining the image of the university as per the vision by attending to the clients/visitors with respect and integrity and operating the computer-based switchboard in re-routing calls efficiently.
Key Responsibilities

Operate the ISDX computer-based console switchboard to ensure that incoming and outgoing calls are dealt with courteously and efficiently.
Receive visitors to the campus and direct them to destined offices and inform them of activities in the university;
Responding to in-person and telephone inquiries from potential students about the programs offered;
Participate in marketing activities as part of student recruitment;
Identify and report telephone service complaints and problems;
Process Admissions Application Forms for Data Entry.
Maintain and update the University Telephone Directory.
To ensure that the main university reception and waiting areas are clean, tidy, safe and professional looking at all times.
Perform any other duties as may be assigned from time to time.

Requirements
Educational Qualifications and Professional Experience

KCSE Certificate: Grade C – (minus);
Occupational Certificate in Telephone Operations / PABX ;
Diploma in Front Office Operation / Customer Care / Public Relations / Communication / Hospitality Management from an accredited institution;
At least 2 years’ experience in a similar capacity;

Personal Attributes & Competencies

Shown merit and ability as reflected in work performance and results.
Confidentiality and Integrity;
Proficiency in Computer Applications;
Team player with excellent interpersonal skills;
Relationship Builder & Effective Negotiator;
Good Communication Skills;
Self-Motivated;
Attention to Detail;
Adaptability and Reliability

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