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Customer Experience Associate

4 months ago

Nairobi, Nairobi Area, Kenya Powwater Full time

ABOUT THE COMPANY

Powwater's mission is to empower the world through sustainable safe drinking water. Transparency gives consumers the power to choose high quality and affordable water. Water is life

JOB SUMMARY

QualificationsCustomer Support, Customer Service, and Customer Experience skillsAbility to maintain a high level of customer satisfactionStrong phone etiquette and communication skillsAbility to handle customer inquiries and resolve issuesExcellent problem-solving skillsAttention to detail and ability to multitaskExperience in the water or environmental industry is a plusFluency in English and SwahiliOn-call duty- The position may involve on-call duty during nights and weekends

RESPONSIBILITIES

This is a full-time role for a Customer Experience Associate at our headquarters in Nairobi County, Kenya. As a Customer Experience Associate, you will be responsible for providing exceptional customer support and ensuring customer satisfaction. Your day-to-day tasks will involve handling customer inquiries and resolving issues promptly and efficiently.

REQUIRED SKILLS

Customer service, Ability to coordinate, Payment collection, Customer support, CRM systems, Marketing, Customer relations

REQUIRED EDUCATION

Bachelor's degree