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Customer Service Intern at
3 months ago
This association gives the mobile lender access to a number of bankable services based on the robust technological infrastructure that its parent company has assembled.
Bayes is an award-winning micro finance institution based in Nairobi, Kenya that provides mobile loans,logbook loans, asset financing, salary advance and merchant loans.
SummaryWe are looking for a dedicated Customer Service Intern to join our team.
The successful candidate will assist in managing customer interactions, ensuring a positive customer experience, and supporting various customer service functions.
Responsibilities:
Customer Interaction:
Handle incoming calls, emails, and chat inquiries from customers.
Provide accurate information about our products and services.
Resolve customer complaints in a timely and professional manner.
Assist in the onboarding and verification of new customers.
Feedback and Improvement:
Collect and analyze customer feedback to identify areas for improvement.
Assist in developing strategies to enhance customer satisfaction.
Participate in brainstorming sessions to improve service processes.
Engagement and Satisfaction:
Help implement customer engagement initiatives.
Support efforts to reduce customer churn and increase loyalty.
Contribute to the creation of a positive and supportive customer service environment.
Requirements
Qualifications:
A degree in Business, Communications, or a related field.
Strong communication skills, both written and verbal.
Ability to multitask and manage time effectively.
Proficiency in Microsoft Office Suite and customer service software.
A proactive attitude and willingness to learn.
Benefits:
Hands-on experience in customer service and support.
Exposure to various aspects of customer relationship management.
Opportunity to work in a dynamic and collaborative team environment. Mentorship and training from experienced professionals.
