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Senior Relationship Manager, Business Banking

4 months ago

Nairobi, Nairobi Area, Kenya Standard Chartered Bank Kenya Full time

Standard Chartered Kenya, whose official name is Standard Chartered Bank Kenya Limited, but is sometimes referred to as Stanchart Kenya, is a commercial bank in Kenya.

Role Responsibilities
Key Responsibilities

RM is responsible for origination and would work closely with Acquirer and CSM in on boarding clients, deepening relationships, and driving revenue growth.

RM is responsible for post deal account maintenance and managing the risk associated with the portfolio.
Oversee CSM who has the responsibility for post transactional activities and the CA for credit related activities.

Business

Drive deepening activities with high-value or high potential clients with full range of BC products, continuous analytics support, and collaboration with Business Specialists.

Meet clients when required (i.e. once a month)
Acquire and activate new clients referred from ETB clients directly to Business Clients RM/Team
Maintain integrity of clients' credit portfolio through monitoring, early action and remediation actions

Processes

Relationship deepening by proactively reaching out to & engaging with high value Business Clients & "Hidden larger Businesses" as per the mandated protocols
Acquiring from ETB client referrals (MGM)
On boarding clients on Business working capital (BWC) proposition.
Supporting the client on any client-initiated needs
Delivering on transactions, service requests, Mobile/Web training
Updating CDD/ AML
Managing Client's credit situation

People & Talent

Work close with CA and CSM to make sure the credit files are complete and up to date

Attend various internal or external sales/ non sales meetings like ASTAR, CAT, MTM calls, Portfolio Review Meeting and convene the consortium meetings where we are the lead bank.

Maintain record of Confidentiality Agreement (Sales Team Leader to maintain file & copies will also be held by signatories to the agreement)
Provides feedback to management and internal departments regarding customer service quality, product issues, customer complaints etc.

Risk Management

Ensure adherence to risk management, both reputational and operational.

Ensure you remain alert to the risk of money laundering and assist in the bank's efforts in combating it by adhering to the key principles in relation to: - Identifying your customer, knowing your customer, reporting suspicions, safeguarding records, and not disclosing suspicions to customers.

Ensure you remain alert to the risk of money laundering and assist in the Bank' efforts in combating it by adhering to the key principles in relation to identifying your customer, knowing your customer, reporting suspicions, safeguarding records, and not disclosing suspicions to customers

Governance

Ensure adherence to the Risk Management Framework, Group Code of Conduct and various Policies, Procedures and Guidelines of the Bank by the Business Banking, Relationship team.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.

This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Manage Medium Enterprises Portfolio to achieve the outcomes set out in the Bank's Conduct Principles. Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
Embed the Group's Values and Group Code of Conduct to ensure adherence with the highest standards of ethic. Comply with relevant policies, processes, and regulations, as part of the Bank's culture.

Key stakeholders

Internal

Head, Business Banking.
Head, Medium Enterprises.
Head, Client Relationships.
Trade Product Manager & Trade Operations.
Head, Credit Analysis.
Credit & Risk team.
Financial Markets & CMPS.
Transactional Banking & CRC.
Client Deepening and Portfolio Strategy Manager
Portfolio Monitoring & Controls Manager
Business Operations & Risk Management.
Branch Managers.
Client Experience team.

CFCC
Legal

External

Clients
Legal Firms
Accountants

Other Responsibilities

Embed Here for good and Group's brand and values in Kenya, CPBB Medium Enterprises.
Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats).
Origination, ensure quality client acquisition, identify prospect, and convert in line with Bank's appetite and ME Segment Strategy.
Client Onboarding & Deal Execution.
Account Management & Portfolio Quality

Our Ideal Candidate
Product broadening

Understanding of businesses and financials.
Enhanced multi-product Business Banking knowledge.
Market and competition knowledge.

Client engagement

Presentation and soft skills tailored to engaging business owners.
Internal stakeholder engagement skills.
Closing deals.
Ability to drive and manage client interaction.
Communication and presentation skills.
Negotiation and objection handling.
Client training on digital solutions.

Journey completion

Discipline and time management to handle a client portfolio
Ability to solve problems and close issues without handing over
Strong analytical ability
Understanding of BC KYC/CDD principles

Role Specific Technical Competencies

Business Performance Management
Business Case Justification
Problem solving
Business Markets
Customer Behaviour and Preferences
Collaboration
Take the lead