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Restaurant Supervisor at

4 months ago

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Sheer Logic Management Consultants (SLMC) was incorporated in 1997 as a limited liability company whose overall aim is to provide Human Resource consultancy and training services to a diverse set of industries and economic sectors; both private and public.

Summary


The Restaurant Supervisor position is responsible for overseeing the operations of the restaurant including the staff, expediting the customers' orders as needed and maintaining good working relationship with the suppliers.

Key Tasks

scheduling restaurant staff and delegating tasks
hiring, training, and managing restaurant staff,
ordering food, alcohol, and cleaning supplies
supervising the preparation, display, and delivery of food and drinks
ensuring prompt and friendly customer service
maintaining quality and service standards
ensuring all staff are knowledgeable about menu offerings and individual ingredients
educating staff about potential food allergies and how to make customers aware of these ingredients
maintaining good relationships with suppliers
meeting quarterly budgets and quotas
reducing operational costs
increasing productivity
ensuring all staff follow strict personal safety, food safety and food storage guidelines
supervising and maintaining restaurant cleanliness to meet regulatory sanitation and hygiene standards
managing inventory
interacting with restaurant guests to gauge satisfaction and improve customer service
responding to customer feedback and resolving conflicts effectively
operating the point-of-sale system, processing payments, and issuing gift cards
arranging group events and ensuring the restaurant and staff meet service and food expectations

Quality, Health, Safety & Environment

As an employee I am also responsible for:
Ensuring that my workstation is set up correctly for my individual requirements.
Ensuring that my working area is free from slip and trip hazards.

Being aware of my own personal safety whilst entering, leaving and working at any work station (I must not put myself at risk).

reporting any hazards and defects.
Following good housekeeping rules at all times.
Ensure I comply with the HSE requirements.
Attend all HSE training requested by Human Resources & the HSE department.
Follow all requirements set out in the client & SLMC QHSE Policy
Decision Making Authority
As delegated by the Supervisor & Unit Manager as per the set out standard operating procedures

Skills & Competencies

Competencies – Leadership

Team Player
Setting Priorities
Mentoring Ability

Competencies – Business

Keeping overview
Customer relation

Competencies – Personal

Good communicator
Self-Motivated
Problem solving skills
Self-motivated
Confident
Creative

Language Skills

English:
fluent in written and spoken