Current jobs related to Customer Success Assistant - Nairobi, Nairobi Area - Corporate Staffing Services

  • Customer Success Assistant at

    2 months ago

    Nairobi, Nairobi Area, Kenya Incourage Full time

    Simplifying insurance access and distribution for insurance agencies.About the Customer Success Assistant role The Customer Success Assistant will be involved in a proactive and client-focused approach, aiming to build long-term relationships and ensure clients feel supported throughout their insurance journey, responsible for handling questions, comments,...

  • Customer Success Associate at

    1 month ago

    Nairobi, Nairobi Area, Kenya Angaza Full time

    Angaza's Pay-As-You-Go solution enables businesses to extend flexible solar payment plans to the billion individuals without access to grid electricity. Our platform allows manufacturers and distributors of off-grid energy products to expand their customer base and access data-driven market insightsThis Role The Customer Success Associate (CSA) will be the...

  • Customer Success Associate

    4 weeks ago

    Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

    Valley Hospital is a premier health facility located in Nakuru, offering diverse services with a mission to provide quality yet affordable healthcare.We're looking for a proactive and customer-oriented Customer Success Associate to join our dynamic team. This role focuses on onboarding new users, enhancing user experience, ensuring successful adoption of...

  • Customer Success Representative

    3 weeks ago

    Nairobi, Nairobi Area, Kenya Moniepoint Incorporated Full time

    ABOUT THE COMPANYMoniepoint is a global business payments and banking platform and recently became QED Investors' first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale.Moniepoint Incorporated (formerly TeamApt...

  • Cluster Customer Success Specialist

    2 months ago

    Nairobi, Nairobi Area, Kenya Sidel Full time

    Sidel is a leading provider of equipment and services solutions for packaging beverage, food, home and personal care products in PET, can, glass and other materials.SummarySidel is looking for a self motivated Cluster Customer Success Specialist / Customer Care Manager who will be part of the Customer Management organization reporting to the Lead Customer...

  • Cluster Customer Success Specialist

    2 months ago

    Nairobi, Nairobi Area, Kenya Sidel Full time

    ABOUT THE COMPANYSidel, one of three industry groups of Tetra Laval, is a leading provider of equipment and services solutions for packaging beverage, food, home and personal care products. Sidel has over 170 years of experience with proven expertise in blowing, filling, labelling, material-handling, end-of-line and line-engineering solutions, including an...

  • Customer Success Account Manager

    2 months ago

    Nairobi, Nairobi Area, Kenya Microsoft Full time

    JOB SUMMARYAs a Customer Success Account Manager (CSAM), you are the delivery leader in our account team and a strategic partner to our customers. You are responsible for execution against our Customer Success Contracts and orchestration of cross-functional programs that deliver customer value and enable transformational customer outcomes. This opportunity...

  • Customer Success Regional Team Manager

    1 week ago

    Nairobi, Nairobi Area, Kenya Canonical Full time

    The role entails:Strategic planning and analysis: preparing communication plans, Team Meetings, and other messages shared in broader management forums, setting yourself and your team up for success. Regularly reviewing key performance indicators and metrics is your baseline. You develop strategies to enhance customer engagement, improve retention rates,...

  • Customer Success Executive

    3 weeks ago

    Nairobi, Nairobi Area, Kenya Indepth Research Services (IRES) Full time

    Indepth Research Services (IRES) is an international training and consultancy organization with its head office in Nairobi, Kenya. IRES offers a comprehensive portfolio of technical training and education services designed for individuals, and organizations working in the agriculture; climate change and environment; disaster management; education; food...

  • Customer Success Manager at Angled North Limited

    2 months ago

    Nairobi, Nairobi Area, Kenya Power Group Technologies Limited Full time

    Angled North Limited- We help you tell your story as its never been told & achieve what you feared to dream.Role OverviewThe Customer Success Manager (CSM) will be a key player in ensuring our high-performing executive clients achieve their career goals. The CSM will manage the client experience throughout their journey, providing support and ensuring a...

  • Customer Success Officer at

    1 month ago

    Nairobi, Nairobi Area, Kenya Ngao Credit Limited Full time

    Ngao Credit Limited, a non-deposit taking Micro-Finance Institution (MFI), was incorporated as a Private Limited Company under the Companies Act (Cap 486) of the Laws of Kenya, on March 20, 2008 and commenced operations on July 1, 2009.About Job In this role, you'll collect and analyze customer feedback from various touchpoints, handle escalated complaints...

  • Enterprise Customer Success Manager EMEA

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Canonical Full time

    What your day will look likeOnboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.Elaborate and coordinate complex projects in interaction with developers, IT managers and decision makers from various industries.Collaborate...

  • Customer Service Assistant

    2 days ago

    Nairobi, Nairobi Area, Kenya Emerge Egress Consulting Full time

    Customer Service Assistant Emerge Egress Consulting is a Management and Training Consulting firm established in 2017. We specialize in offering tailored and proficient HR Management training and team building services. Role Objective Our client is seeking a competent customer service assistant to join their team. The ideal candidate will be responsible...

  • Customer Service

    4 weeks ago

    Nairobi, Nairobi Area, Kenya Vshags Full time 35,000 - 60,000 per month

    Customer Service Representative OpportunityWe are seeking a dedicated individual to join our team as a Customer Service Representative. The selected candidate will play a crucial role in offering support and assistance related to our products or services. Your main objective will be to address inquiries, concerns, or issues from customers in a courteous and...

  • Customer Service Assistant at

    4 weeks ago

    Nairobi, Nairobi Area, Kenya Emerge Egress Consulting Full time

    Emerge Egress Consulting is a Management and Training Consulting established in 2017 (herein referred as EEC). EEC specializes in offering tailored and proficient HR Management training and team building services.Role ObjectiveOur client is seeking to hire a competent customer service assistant who will be responsible for enquiries, product demonstrations,...

  • Client Success Lead at

    1 month ago

    Nairobi, Nairobi Area, Kenya African Management Institute (AMI) Full time

    AMI enables ambitious businesses across Africa to thrive. We deliver workplace learning that equips entrepreneurs and managers with the tools and training they need to succeed. AMI combines online and mobile tools with in-person workshops and on-the-job practice.SummaryAMI enables ambitious businesses across Africa to thrive through practical tools and...

  • Customer Service

    2 months ago

    Nairobi, Nairobi Area, Kenya Fertility Point Full time

    Fertility Point is a team of highly qualified and internationally trained IVF consultants and senior embryologists with proven expertise in successful treatment of infertility.Requirements2-3 years of customer service experience, preferably in healthcare. Excellent communication and problem- solving skills. Ability to assist and manage patient inquiries.

  • Customer Care Assistant

    2 months ago

    Nairobi, Nairobi Area, Kenya Kenya Forest Service (KFS) Full time

    Kenya Forest Service is a corporate body established under the Forest Conservation and Management Act no 34 of 2016 (henceforth referred to as the Act). The Act which was operationalized on 31st March 2017, gave the Service's mandate as "to provide for the development and sustainable management, including conservation and rational utilization of all forest...

  • Customer Service Intern at

    2 months ago

    Nairobi, Nairobi Area, Kenya Bayes Full time

    Bayes, which is the trading name of PI Capital is a diversified Kenyan Microfinance. This association gives the mobile lender access to a number of bankable services based on the robust technological infrastructure that its parent company has assembled. Bayes is an award-winning micro finance institution based in Nairobi, Kenya that provides mobile...

  • Client Success Lead

    3 weeks ago

    Nairobi, Nairobi Area, Kenya African Management Institute Full time

    ABOUT THE COMPANYOur purposeAMI enables ambitious businesses across Africa to thrive. We believe that skilled people build thriving businesses, thriving businesses create quality jobs, and quality jobs drive prosperity and dignity.Our StoryAMI was founded in 2014 by Jonathan Cook, former director of South Africa's Gordon Institute of Business Science, and...

Customer Success Assistant

2 months ago

Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

Customer care jobs in Nairobi.

About The Role

The Customer Success Assistant will be involved in a proactive and client-focused approach, aiming to build long-term relationships and ensure clients feel supported throughout their insurance journey, responsible for handling questions, comments, and complaints regarding the Incourage platform.

Read>>CV Writing In Kenya: 5 Things To Remember Always

The successful candidate will be ideally required to start ASAP.

Duties and Responsibilities

  • Engaging in proactive communication with the Insurance Agency via WhatsApp regarding underwriting issues.

  • Promptly responding to inquiries from the Insurance Agency and Agent Leaders, ensuring thorough and helpful answers.

  • Ensuring swift extension and renewal of policies, maintaining excellent Turnaround Time (TAT).

  • Providing daily support to users on how to effectively utilize the app.

  • Compiling and prioritizing feedback from agents to create a backlog for continuous improvement of the Incourage app.

  • Collaborating closely with the product team to enhance the Incourage app, promptly conveying user feedback in a constructive and courteous manner.

  • Note:

  • This job description outlines primary responsibilities and reflects the proactive approach expected from team members. Additional duties may be assigned as required to meet organizational needs.

    Requirements for the role
    • A bachelor's degree in business, finance, insurance, marketing, or a related field is preferred.

    • Possess a minimum of 1 year of experience as an Underwriter in an insurance company or Brokerage/agency.

    • Demonstrate a strong passion for enhancing customer experience.

    • Exhibit enthusiasm for collaborative efforts in improving the application.

    • A solid understanding of the insurance industry, including different types of insurance products, coverage options, and basic principles of risk management.

    • Previous experience in customer service, account management, or a related field is preferred. Experience in the insurance industry is necessary.

    • Strong communication skills, both written and verbal, are crucial. The ability to analyze and solve problems efficiently.

    • A customer-centric mindset with a genuine commitment to providing excellent service.

    • Strong organizational skills to manage client portfolios, track communications, and ensure that policy renewals and other deadlines are met.

    • Familiarity with customer relationship management (CRM) software and other relevant tools used in the insurance industry.

    • Awareness and understanding of insurance regulations and compliance requirements to ensure that all interactions and policies adhere to legal standards.

    • The ability to adapt to changes in the insurance landscape, including policy updates, industry trends, and regulatory changes.

      Read>>How I Got A Job AT CSS Through Online Search

      Click Here To Apply