Current jobs related to Customer Success Manager at Angled North Limited - Nairobi, Nairobi Area - Power Group Technologies Limited

  • Customer Success Account Manager

    4 weeks ago

    Nairobi, Nairobi Area, Kenya Microsoft Full time

    Microsoft Corporation (commonly referred to as Microsoft or MS) is an American multinational technology company headquartered in Redmond, Washington, that develops, manufactures, licenses, supports and sells computer software, consumer electronics and personal computers and servicesResponsibilitiesCustomer Relationship Management Learns customer engagement...

  • Customer Success Fellow

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

    Shukran is transforming the tipping and financial services landscape for service workers in Kenya's hospitality industry. Our digital platform facilitates seamless tipping and financial inclusion, supporting service workers across hotels, restaurants, and tour operations.The Customer Success Fellow will assist in various aspects of customer support, user...

  • Deputy Manager – Pension Administration

    4 weeks ago

    Nairobi, Nairobi Area, Kenya Madison Group Limited Full time

    Madison Group Limited is a locally owned financial services holding company that specializes in Insurance and wealth management services. The Group comprises of Madison Life Assurance Kenya Limited, Madison General Insurance Kenya Limited, and Madison Investment Managers Limited. Madison Life Assurance Kenya was originally incorporated under Kenyan Laws in...

  • Customer Experience Manager

    3 weeks ago

    Nairobi, Nairobi Area, Kenya Scales Technology Solutions Ltd Full time

    **Job Summary** Lead customer experience team to deliver exceptional service, drive innovation, and improve client satisfaction through strategic planning, process implementation, and staff development. Scales Technology Solutions is a private limited company registered in Kenya, offering a range of products and solutions, including weighing equipment,...

  • Deputy Manager – Business Development

    4 weeks ago

    Nairobi, Nairobi Area, Kenya Madison Group Limited Full time

    Madison Group Limited is a locally owned financial services holding company that specializes in Insurance and wealth management services. The Group comprises of Madison Life Assurance Kenya Limited, Madison General Insurance Kenya Limited, and Madison Investment Managers Limited. Madison Life Assurance Kenya was originally incorporated under Kenyan Laws in...

  • La Riba Relationship Manager

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Absa Bank Limited Full time

    Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance.Job SummaryTo advise customers and process banking transactions accurately and timeously through the execution of...

  • Customer Service

    3 months ago

    Nairobi, Nairobi Area, Kenya Vshags Full time 35,000 - 60,000 per month

    Customer Service Representative OpportunityWe are seeking a dedicated individual to join our team as a Customer Service Representative. The selected candidate will play a crucial role in offering support and assistance related to our products or services. Your main objective will be to address inquiries, concerns, or issues from customers in a courteous and...

  • Customer Service Representative

    2 months ago

    Nairobi, Nairobi Area, Kenya The Cigna Group Full time

    What does Cigna do? Cigna provides health insurance services around the world. We're passionate about helping people improve their health, well-being, and sense of security. We started over 200 years ago and we continued to innovate and expand ever since. At Cigna Health Benefits we focus on the unique needs of Intergovernmental (IGO) and Nongovernmental...

  • Customer Support Executive

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

    We are seeking a Customer Support Executive for the Apparel & Garment Industry to build a positive company image and offer dedicated customer satisfaction.Main Responsibilities:Manning reception and redirecting calls to the concerned personCold calls and generating leads for the Sales teamFixing appointments for the Sales teamSending quotations with...

  • Accountant Assistant

    2 weeks ago

    Nairobi, Nairobi Area, Kenya GAP RECRUITMENT SERVICES LIMITED Full time

    Job Title: Personal Assistant/AccountantJob Summary:We are seeking a highly organized and detail-oriented Personal Assistant/Accountant to join our team. The successful candidate will be responsible for providing administrative support and assisting with basic accounting tasks.Key Responsibilities:Verify and counter-check accounting records to ensure...

  • Field Service Manager

    1 month ago

    Nairobi, Nairobi Area, Kenya Gap Recruitment Services Limited Full time

    Key Responsibilities:Develop and implement comprehensive plans for the installation and maintenance of solar systems, aligning with customer needs and business objectives.Use solar energy expertise to oversee installation activities, troubleshoot technical issues, and ensure compliance with industry standards and regulations.Manage all aspects of solar...

  • Customer Support Executive

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

    Customer Support Executive - Apparel & Garment Industry job requires building a positive company image and offering dedicated customer satisfaction. The ideal candidate will have a degree or diploma in Customer Relations Management or Business Administration, with at least 3 years of experience in customer support. They will be responsible for: Manning...

  • Account Manager

    4 weeks ago

    Nairobi, Nairobi Area, Kenya Jamii Telecommunications Full time

    Jamii Telecommunications Limited (JTL) is a privately owned Kenyan telecommunication service provider offering broadband and mobile services under the "FAIBA" brand.ACCOUNT MANAGER ROLEWe are looking for a competent individual to fill the position of Account Manager whose role will be to build, maintain and grow customer base and relationships.KEY JOB...

  • Procurement Specialist

    5 days ago

    Nairobi, Nairobi Area, Kenya GAP RECRUITMENT SERVICES LIMITED Full time

    Job Title: Procurement OfficerJob Summary:We are seeking a highly skilled Procurement Officer to join our team at GAP Recruitment Services Limited. The successful candidate will be responsible for overseeing purchases and developing new contracts to ensure high-quality and cost-efficient supplies.Key Responsibilities:Monitor accounting GRIR and reduce it to...

  • Branch Manager – Westlands

    3 weeks ago

    Nairobi, Nairobi Area, Kenya CIC Insurance Full time

    Branch Manager – Westlands **Job Summary:** Drive revenue growth, enhance visibility, and create stakeholder value by overseeing efficient resource utilization and maintaining a customer-centric focus in the Metropolis region. **Job Description:** CIC Insurance Group Limited, a leading insurance and investment group in Kenya, Uganda, South Sudan, and...

  • Bancassurance Officer

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Absa Bank Limited Full time

    Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance.Job SummaryThe Bancassurance Officer will assist in execution of the banca sales strategy for insurance products at First...

  • Business Analyst

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Tracom Services Limited Full time

    **Job Summary** Tracom Services Limited seeks a Business Analyst to collaborate with stakeholders, define requirements, and support innovation and compliance in a Kenyan microfinance software company. Tracom Services Limited is a Kenyan microfinance software company that aims to assist companies and organizations by developing cost-effective customized...

  • Business Development Manager – Trade Finance

    3 weeks ago

    Nairobi, Nairobi Area, Kenya Co-operative Bank of Kenya Full time

    The Co-operative Bank of Kenya Limited is a leading financial institution in Kenya, offering a range of banking services to individuals and businesses. Business Development Manager – Trade Finance The successful jobholder will be required to: Innovate and develop new Trade Finance Products to grow the Bank's contingent book and non-funded income...

  • Customer Service

    5 months ago

    Nairobi, Nairobi Area, Kenya Liberty Full time 45,000 - 60,000 per month

    Job PurposeThe Customer Service/Administration Officer will be responsible for ensuring continuous customer engagement and satisfaction and handling day-to-day administrative activities of the business. Duties and ResponsibilitiesGuide and lead the team members to deliver products & services that meet and exceed customers' requirements.Ensure customers are...

  • Pump Operator/Plumber

    3 weeks ago

    Nairobi, Nairobi Area, Kenya SANA International Holding limited Full time

    Job seekers with plumbing experience are sought to work as pump operators/plumbers in a water utility company, providing technical support and maintenance services. SANA International Holding limited is a company established by Sustainable Aid in Africa International (SANA) as a Social Enterprise aimed at providing sustainable solutions to water service...

Customer Success Manager at Angled North Limited

4 months ago

Nairobi, Nairobi Area, Kenya Power Group Technologies Limited Full time

Angled North Limited- We help you tell your story as its never been told & achieve what you feared to dream.

Role Overview

The Customer Success Manager (CSM) will be a key player in ensuring our high-performing executive clients achieve their career goals.

The CSM will manage the client experience throughout their journey, providing support and ensuring a seamless process through various activities within our Executive Talent Network program.


Key Responsibilities:

Client Onboarding and Engagement:
Ensure clients are seamlessly onboarded into the program with proper documentation.
Maintain regular communication with clients, providing updates and ensuring they feel supported throughout their journey.

Resource Provision and Guidance:
Ensure clients receive all necessary resources, including assigned assessments as well as completed deliverables.
Coordinate with career coaches for specialized assistance, such as offer negotiation or advanced interview preparation.

Relationship Management:
Build and maintain strong, long-term relationships with clients, ensuring their satisfaction and success.
Act as the primary point of contact, addressing clients' questions, concerns, and feedback promptly and effectively.

Schedule and conduct weekly or bi-weekly calls to brief clients on the progress of placement efforts and inform them of potential opportunities.


Collaboration and Communication:

Work closely with the sales and marketing teams to ensure a seamless client experience from acquisition to service delivery.

Collaborate with career coaches and other team members to provide comprehensive support to clients.

Participate in team meetings, collect and share client success stories, and contribute to the continuous improvement of our services.


Data and Reporting:
Set up our CRM and any other relevant tools to manage all client processes.
Track and analyze client progress and outcomes using our CRM and other tools.
Prepare regular reports on client success metrics and provide insights to the management team.
Identify trends and opportunities for enhancing our client success strategies and processes.

Performance-Based Objectives:

Client Satisfaction:
Achieve and maintain a client satisfaction score of 90% or higher based on feedback and surveys.

Placement Success Rate:
Contribute to maintaining or improving our 80% placement success rate within 12 months.

Communication Efficiency:
Ensure all client queries are responded to within 24 hours and weekly/bi-weekly calls are conducted as scheduled.

Resource Delivery:
Ensure 100% of clients receive all necessary resources and deliverables on time.

Data Accuracy:
Maintain accurate and up-to-date client records in the CRM, with zero errors in data entry and reporting.

Requirements

Qualifications:
Bachelor's degree in Business, Marketing, Human Resources, or a related field.

Proven experience in customer success, client management, executive career coaching, or a similar role specifically advising or consulting for high-level executives or high-net-worth individuals.

Strong understanding/passion of the job placement, recruitment processes, and/or career transition strategies.

Experience with interview coaching is a plus, but we are willing to train on this, if you don't have the experience already.

Excellent communication, interpersonal, and relationship-building skills.
Ability to manage multiple clients and tasks simultaneously with a high level of organization and attention to detail.
Proficiency in using CRM software and other relevant tools.
A genuine passion for helping individuals succeed is non-negotiable. Previous experience helping clients achieve their career goals and a commitment to delivering exceptional client service is a bonus.

What We Offer:
Competitive salary and performance-based bonuses
Opportunities for professional development and career growth.
A supportive and collaborative team environment.
The chance to make a meaningful impact on the careers and lives of high-performing executives.