Sales Support Specialist

4 weeks ago

Nairobi, Nairobi Area, Kenya DHL Kenya Full time

ABOUT THE COMPANY

DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air, and ocean transport, to industrial supply chain management. With about 400,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global sustainable trade flows. With specialized solutions for growth markets and industries including technology, life sciences, and healthcare, engineering, manufacturing & energy, auto-mobility, and retail, DHL is decisively positioned as "The logistics company for the world."

JOB SUMMARY

Now, here's what we need from youBachelor's Degree or equivalent experience/qualification2 years' experienceWe offer:Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.Possible further career developmentCompetitive salary

RESPONSIBILITIES

In this Sales Support Specialist positionYou will administer sales administration/ sales support plans and processes to assist sales teams and for processing of sales transactions.You will assist in administration and planning of sales contracts as per specifications and expectations.You will collect information and customer data to support sales teams with identification/ qualification of leads and preparation of quotations and contracts.You will draft standard commercial documentation such as sales contracts and maintenance agreements to support sales.You will answer queries on stock and shipment of orders and deal with customers/ sales teams including informing customers about shortages, expected delivery dates, price changes, etc.You will follow up on orders and resolve problems related to ordersYou will collate feedback from post implementation review and prepare reports on customer complaints, delivery/ service problems, customer satisfaction, etc.You will compile reports and statistics for supporting sales teams in conducting business reviews.You will periodically update sales price tables and prepare reports and statements regarding sales efficiency.You will support pre- and after-sales activities.You will explain facts, policies and practices related to job area.You will support and interact primarily with colleagues of own sub-function.You will develop a network of contacts to build up relationships and strengthen the organizational, product and market knowledge.

REQUIRED SKILLS

Customer service, Stock taking and inventory accounting, Sales strategy, Sales management, Marketing

REQUIRED EDUCATION

Bachelor's degree

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