Customer Service Advisor/Teller at

1 month ago


Nairobi, Nairobi Area, Kenya Caritas MFB Full time
Caritas Microfinance Bank is a licensed microfinance bank regulated by Central Bank of Kenya.

Caritas MFB offers a full range of innovative and customized financial services with a special focus on the unbanked and underbanked.

Its headquarters are located in the Nairobi CBD.

JOB PURPOSE

To efficiently handle customer transactions, maintaining customer satisfaction, maximize revenue collection and manage risk while cross-selling bank products to achieve branch profitability.


KEY RESPONSIBILITIES
Receiving customers at the branch and attending to enquiries
Receiving customers emails and phone calls and providing prompt feedback
Engage customers with inactive accounts to activate them
Assist customers in the account opening procedures
Conduct KYC and AML verify customers' credentials and information shared
Report any fraudulent or questionable potential customers
Share the bank product flyer and introduce the features to the customer for future follow up.
Cross sell bank products to existing customers to increase product usage level
Processing of deposit and withdrawal transactions
Efficient execution client's instructions and follow up
Provide service feedback form to the customers
Ensure the banking is well stocked with promo material and necessary stationery
Authenticate all outward cheques and post in the system
Cash management by tracking the level of cash in your till and the demand levels
Keep the cash tills secure
Management of turnaround time on customer queries
Queue management in the banking hall
Ensure the customer experience is commendable at all times.
Monitor the ambience and cleanliness of the banking hall through the day
Facilitate applications of ATMs and mobile banking services
Coordinate the postage of parcels from branch to designated recipients and back
Coordinate the branch meeting logistics
Responsible for basic office supplies such as stationery, water etc
To perform any other duty as assigned in line with the organization goals and objective

QUALIFICATION AND EXPERIENCE REQUIREMENTS
Degree in a Business Management, Accounting, Finance or Business Administration.
Professional banking qualifications will be added advantage.
2 years' work experience in a bank will be added advantage.
Excellent customer service skills
Able to multitask.
A fast learner
Good communication and interpersonal skills
Good marketing and People management skills
Must be self-driven; possess excellent administrative, communication and interpersonal
skills, strong organization, and negotiation skills
  • Tellers - 3 Posts at

    2 months ago


    Nairobi, Nairobi Area, Kenya Yetu Sacco Society Full time

    Yetu Sacco Society Ltd is located in Meru, Kenya. Company is working in Financial activity business activities.JOB REF:YSL/TLS/2024ROLES AND RESPONSIBILITIESReceiving and paying out cash to suitably identified members; Responding promptly to customer enquiries and escalating where necessary; Ensure daily reconciliation of cash held versus system reports;...

  • Service Advisor at

    1 month ago


    Nairobi, Nairobi Area, Kenya TMD Kenya (Thika Motor Dealers) Full time

    TMD Kenya (Thika Motor Dealers) was established in 1989 as a dealership of Isuzu East Africa Ltd. The Company started operating in Thika's Industrial are and trading with the support of ICDC and other local banks. In the early 2000's, the Company put up its current ultra-modern custom built premises on Kenyatta Highway, Thika Town with a capacity to handle a...


  • Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

    Role ContextThe Gateway Customer Service Executive is responsible for contacting customers on their shipments under customs process and informing them on the clearance requirements. The executive is also responsible for ensuring customer calls and inquiries are responded to within the set network standards; revenue targets are met through promoting and...


  • Nairobi, Nairobi Area, Kenya Wavex Internet Service Provider Full time

    Experience lightning-fast internet with WaveX ISP Enjoy seamless streaming, gaming, and browsing with unbeatable reliability and support. Connect with us for a smarter, faster, and more connected futureSummary We are looking for a Call Center Customer Service Representative to provide outstanding service to our customers and potential customers. You will be...


  • Nairobi, Nairobi Area, Kenya Staffrite Full time

    JOB TITLE BEAUTY SALES AND ADVISORS (COSMETICS SHOPS)NATURE OF JOBFULL TIMEMONTHLY SALARY KSHs 25,000.00 PLUS COMMISSIONINDUSTRYBEAUTY AND COSMETICS PRODUCTSJOB LOCATIONNAIROBIDUTIES AND RESPONSIBILITIESKnowledgeable beauty advisors to assist the clients in meeting their skincare needs by giving product demonstrations and makeovers. The beauty advisor will...


  • Nairobi, Nairobi Area, Kenya Ngao Credit Limited Full time

    Ngao Credit Limited, a non-deposit taking Micro-Finance Institution (MFI), was incorporated as a Private Limited Company under the Companies Act (Cap 486) of the Laws of Kenya, and commenced operations in 2009. Job Title: Financing Advisor We are seeking motivated individuals to join our team as Financing Advisors. This is a fantastic opportunity to build...

  • Investment Advisor

    1 month ago


    Nairobi, Nairobi Area, Kenya HCS Affiliates Group Full time

    HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.SummaryOur client is one of the leading Fund Management Companies in Kenya. As part of their growth strategy and to assist in achieving ambitious performance objectives, we wish to assist them recruit experienced, dynamic, innovative...

  • Customer Service

    1 month ago


    Nairobi, Nairobi Area, Kenya Vshags Full time 35,000 - 60,000 per month

    Customer Service Representative OpportunityWe are seeking a dedicated individual to join our team as a Customer Service Representative. The selected candidate will play a crucial role in offering support and assistance related to our products or services. Your main objective will be to address inquiries, concerns, or issues from customers in a courteous and...


  • Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

    Rafiki Microfinance Bank is a place where creativity and positive ambition are infectious. We are restless to win, to meet the changing needs of our customers and unlock growth opportunities.Purpose of the Job: The overall purpose of the job is handling daily customer transactions at the teller cubicles adhering to the bank requirements and to the...

  • Teller

    1 month ago


    Nairobi, Nairobi Area, Kenya I&M Bank Full time

    ABOUT THE COMPANYI&M Bank Limited, is a commercial bank in Kenya, the largest economy in the East African Community. It is licensed by the Central Bank of Kenya, the central bank and national banking regulatorJOB SUMMARYAcademic Qualifications Bachelor's degree in a Business related course from a recognized institution.Part completion of CPA (K), ACCA or its...

  • Teller

    2 months ago


    Nairobi, Nairobi Area, Kenya I&M Bank Full time

    ABOUT THE COMPANYI&M Bank Limited, is a commercial bank in Kenya, the largest economy in the East African Community. It is licensed by the Central Bank of Kenya, the central bank and national banking regulatorJOB SUMMARYAcademic Qualifications Bachelor's degree in a Business related course from a recognized institution.Part completion of CPA (K), ACCA or its...

  • Cash Officer

    1 month ago


    Nairobi, Nairobi Area, Kenya I&M Bank Full time

    ABOUT THE COMPANYI&M Bank Limited, is a commercial bank in Kenya, the largest economy in the East African Community. It is licensed by the Central Bank of Kenya, the central bank and national banking regulatorJOB SUMMARYPerson SpecificationsBachelor's degree in a Business related field from a recognized institution Professional QualificationsPart completion...

  • Customer Service

    3 weeks ago


    Nairobi, Nairobi Area, Kenya Ital Global Full time

    We are a comprehensive Human Capital Consultancy firm dedicated to helping organizations just like yours with their HR activities and work. We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you get the very best return on your Human Capital spend.SummaryWe are looking for a confident...

  • Customer Service

    3 months ago


    Nairobi, Nairobi Area, Kenya Liberty Full time 45,000 - 60,000 per month

    Job PurposeThe Customer Service/Administration Officer will be responsible for ensuring continuous customer engagement and satisfaction and handling day-to-day administrative activities of the business. Duties and ResponsibilitiesGuide and lead the team members to deliver products & services that meet and exceed customers' requirements.Ensure customers are...


  • Nairobi, Nairobi Area, Kenya NCBA Group Full time

    The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to...


  • Nairobi, Nairobi Area, Kenya SAP Full time

    Senior Solution Advisor We are seeking a highly skilled Senior Solution Advisor to join our team. As a Senior Solution Advisor, you will play a key role in helping our customers achieve their business goals by providing expert-level knowledge of SAP S4 HANA and partner software solutions. About the Role Participate in sales cycles as a member of the...


  • Nairobi, Nairobi Area, Kenya Puratos Full time

    Technical AdvisorJoin the Magic Our Mission At Puratos, we create innovative food solutions for the health and well-being of people everywhere. As the global leader in bakery, patisserie, and chocolate ingredients, we help our customers to be successful with their business, by turning technologies and experiences from food cultures around the world into new...

  • Customer Service

    2 months ago


    Nairobi, Nairobi Area, Kenya Fertility Point Full time

    Fertility Point is a team of highly qualified and internationally trained IVF consultants and senior embryologists with proven expertise in successful treatment of infertility.Requirements2-3 years of customer service experience, preferably in healthcare. Excellent communication and problem- solving skills. Ability to assist and manage patient inquiries.


  • Nairobi, Nairobi Area, Kenya Bayes Full time

    Bayes, which is the trading name of PI Capital is a diversified Kenyan Microfinance. This association gives the mobile lender access to a number of bankable services based on the robust technological infrastructure that its parent company has assembled. Bayes is an award-winning micro finance institution based in Nairobi, Kenya that provides mobile...


  • Nairobi, Nairobi Area, Kenya Ngao Credit Limited Full time

    Ngao Credit Limited, a non-deposit taking Micro-Finance Institution (MFI), was incorporated as a Private Limited Company under the Companies Act (Cap 486) of the Laws of Kenya, on March 20, 2008 and commenced operations on July 1, 2009.SummaryWe are looking for motivated individuals to join our team as Financing advisors. This is a fantastic opportunity to...