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Client Relations Assistant at

4 months ago

Nairobi, Nairobi Area, Kenya Devimpact Institute Full time
Devimpact Institute is a leading provider of research, training and consultancy services to international development organizations.

We assist our partners to increase the impact and efficiency of their social interventions by providing a range of innovative solutions for sustainable results.

About Job


As a Client Relations Assistant, your focus is to cultivate positive and fulfilling experiences for customers in their interactions with the company's offerings, services and overall image.

The Client Relations Assistant will assist in the following areas:

Respond to clients' registrations through emails by sending the required training documentations
Respond to clients' enquires and share with them the requested information
Manage clients' logistics including managing hotel bookings, airport transfers and tour visits
Collaborate with cross-functional teams to ensure client needs are met and exceeded
Implement established strategies to enhance and cultivate an exceptional customer experience
Update and manage the clients' database and perform analysis for decision making
Develop and implement retention strategies to ensure long-term client partnerships
Proactively engage with clients to understand their evolving needs and recommend solutions that align with their business objectives
Public relations and brand management to promote positive image of the company.

Reqyurements
Education

Bachelor's degree in Communications, Public Relations, HR or any other related field

More Details

At least five (3) years' relevant experience in client relations
Excellent customer service skills and strong interpersonal skills
Excellent written and oral communication abilities
Ability to work accurately with close attention to detail; strong ability to scrutinize and examine
Ability to take initiative and prioritize tasks; good time-management, multi-task, problem-prevention and problem-solving skills
Ability to identify and resolve issues proactively, applying critical thinking and analytical skills to find effective solutions

More Details on Skills

A deep understanding of customer needs and a strong commitment to delivering exceptional customer service
Strong organizational and time management skills to prioritize workload, meet deadlines, and manage multiple client accounts simultaneously.