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Workspace Engineer – Digital Workspace at

4 months ago

Nairobi, Nairobi Area, Kenya Safaricom Kenya Full time
Safaricom is the leading provider of converged communication solutions in Kenya.

In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.

Summary


Reporting to the Workspace Automation Lead, the position holder will bring continuous improvements/efficiencies to the business processes by utilizing software engineering tools and various innovative techniques, and/or reusing existing solutions by means of automation, reducing system design complexity, reducing incident response/resolution times, simplifying the support and customer experience.


The main duties are:
Agile ways of working, including the use of tools such as Jira & Confluence

Work as a Squad Member in the domain of expertise, to maximize Squad performance by sharing expertise with Squad members and working cross-functionally with other squads/teams.

Responsible for building, maintaining and supporting high-performance, fault-tolerant, scalable and distributed systems.

Responsible for application development to ensure applications fit within the infrastructure with scalability, reliability and security designed and implemented from the onset.

Responsible for establishing and improving team processes and workflows to maximize efficiency and productivity of people and systems.
Responsible for reviewing cloud technologies and defining digital transformation models and roadmaps for the digital workspace domain.
Lead in automation of infrastructure at massive scale to support scaling of digital services.
Professional experience in building robust data pipelines using ETL tools

RESPONSIBILITIES
Plan, design and implement data analytics or digital solutions across Digital Workspace
Work with relevant stakeholders to gather, understand and define requirements for improvement.
Analyze requirements, identify required work and estimate development tasks.

Collaborate with other engineers, managers and Business teams to develop innovative solutions with a target to reduce repetitive tasks or processes through automation.

Participate in agile teams to build operational efficiencies and improve Digital workspace customer experience.
Work closely with respective teams to test and confirm the developed solutions meet a satisfactory user journey.
Document digital Workspace designs and solutions being developed to address operational needs.
Plan, design and implement monitoring requirements for all Digital Workspace systems.

Evolve user systems to cloud native and collaborate in testing and implementation to ensure set requirements and standards are achieved.

Implement and enhance security designs for all Digital workspace systems

QUALIFICATIONS
Degree in Electrical & Electronics/ Telecommunications/Computer Science or IT Related courses
Agile Methodology
Application & Web Development (Reporting and Visualization Tools)
Cloud Computing AWS, O365.
Cyber Security Basics
Data Analytics
DevOps
Network Technologies
Problem solving skills