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Business Process Outsourcing

2 months ago

Nairobi, Nairobi Area, Kenya Circular Innovation Hub Full time
We are the home of circular economy excellence across Africa. Our programs are designed to bring together the best minds in innovation and spur the best ideas into reality.
Summary

We are seeking a BPO Expert who will be responsible for overseeing and optimizing all aspects of the company's Business Process Outsourcing operations

Responsibilities:

Operations Management:
Oversee daily BPO activities, ensuring compliance with client expectations and SLAs.

Client Management:
Build and maintain strong client relationships, addressing issues and gathering feedback.

Process Improvement:
Identify and implement efficiency and cost-saving measures

Team Leadership:
Lead, train, and develop the BPO team.

Technology Integration:
Stay updated on BPO tools and implement new technologies.

Reporting:
Prepare performance reports and maintain documentation.

Requirements

Experience:
Minimum 5 years in BPO operations with leadership experience.

Education:
Bachelor's in Business Administration or related field; Master's or relevant certifications preferred.

Skills:
Proficient in BPO tools, process improvement, leadership, and client management.

Other:
Detail-oriented, able to work in a fast-paced environment, with flexible hours if needed.