Client Relationship Specialist

10 hours ago


Nairobi, Nairobi Area, Kenya Nexa solutions Full time 35,000 - 50,000 per month

Nexa Solutions Overview:


Nexa Solutions is a forward-thinking company that prioritizes exceptional customer service and innovative solutions.



Job Title: Client Relationship Specialist



Job Summary:

We are seeking a skilled Client Relationship Specialist to join our team. The successful candidate will be responsible for providing exceptional customer support, resolving issues, and ensuring an outstanding customer experience.



Key Responsibilities:

  • Respond to client inquiries in a timely and professional manner.
  • Analyze and resolve customer complaints in a fair and efficient way.
  • Collaborate with internal teams to ensure seamless service delivery.
  • Develop and implement strategies to improve customer satisfaction.


Requirements:



  • Excellent interpersonal and verbal communication skills.
  • A proactive approach to solving customer-related challenges.
  • A strong dedication to ensuring customer satisfaction.


About the Role:


This position plays a crucial role in building lasting relationships with our customers and enhancing their overall satisfaction with our services.



Estimated Salary: $65,000 - $85,000 per annum (dependent on location and experience).



What We Offer:

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.


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