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E-commerce Sales Associate

1 week ago

Nairobi, Nairobi Area, Kenya Smart Sales Full time
About Us
At Smart Sales, we are dedicated to transforming spaces with inspiring designs that elevate hearts and minds. Our company is built on the principles of quality, beauty, and affordability, serving both corporate and individual clients. Our team is passionate about delivering exceptional customer experiences through our online sales platform.

We are seeking an experienced Inbound Telesales Associate- Website to join our team. The successful candidate will be responsible for handling sales inquiries generated through our website, responding quickly and effectively, educating potential customers, understanding their needs, and guiding them through the sales process to achieve daily and overall sales targets.

Key Responsibilities:
• Overall management of the inbound sales website pipeline
• Recording all customer inquiries from the website
• Identifying patterns in inquiries to optimize our sales strategies
• Calculating and documenting conversion rates and sales target achievement daily
• Developing and managing sales offers in collaboration with the marketing team to clear stocks
• Following up with clients to ensure positive relationships and increase conversion rates

Requirements:
• Proactive and positive attitude toward sales and customer interaction
• In-depth knowledge of the sales process from inquiry to closing the sale
• Portraying a comprehensive understanding of the interior design sector
• Ability to identify and understand ideal clients for interior design products
• Strong follow-up skills to maintain contact with potential clients and convert into sales
• Proficiency in using website management tools and communication apps to handle sales inquiries
• Background or experience in the interior design sector

Key Skills:
• Excellent communication and customer service skills
• Tech-savvy with analytical skills
• Time management and problem-solving abilities

We offer a competitive compensation package and opportunities for professional growth.