Regional Director of Operations

1 month ago


Nairobi, Nairobi Area, Kenya GAP RECRUITMENT SERVICES LIMITED Full time

As a strategic leader, you will drive growth and operational excellence across the East African region.

Gross Salary: KES. 600,000 - 700,000 per annum

The ideal candidate will have a minimum of 10 years of experience in retail leadership, with a proven track record of building and leading high-performance teams.

Key Responsibilities:

  • Lead Customer Experience Excellence: Elevate the customer journey by ensuring our stores meet the highest standards in housekeeping, visual merchandising, and product availability.
  • Drive Financial Growth: Set and achieve financial targets across the region while closely managing expenses.
  • Develop and Inspire Teams: Build, mentor, and lead high-performance teams that thrive in their roles.
  • Ensure Operational Excellence: Be the operational leader across East Africa, traveling frequently to maintain close relationships with store teams and ensure smooth, efficient operations.

To succeed in this role, you should have:

  • Experience: Minimum of 10 years in retail leadership, ideally with experience managing multiple locations.
  • Business Acumen: Strong financial understanding and the ability to use key metrics to drive business results.
  • Leadership Skills: A proven track record of building, leading, and developing successful teams.
  • Customer Focus: Passion for delivering exceptional customer experiences through effective team management and operational excellence.
  • Results-Oriented Mindset: You should be a proactive, driven leader who thrives on meeting and exceeding goals.

This is an exciting opportunity to play a key role in the future of a growing business. As Regional Director of Operations - East Africa, you'll be positioned for succession to a higher leadership role, with the chance to lead a highly respected retail organization across East Africa.



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