Executive Director of Operations

4 weeks ago


Nairobi, Nairobi Area, Kenya GAP RECRUITMENT SERVICES LIMITED Full time
Job Opportunity: Deputy Chief Executive East Africa

We are seeking a strategic leader with a passion for retail excellence and customer experience to drive growth and operational excellence across the East African region.

About Our Client:

A leading retailer specializing in premium interior ceramics and tiling products, including bathtubs, tiles, toilet seats, taps, and more. They boast a reputation for delivering outstanding customer service and high-quality products.

Key Responsibilities:
  • Lead Customer Experience Excellence: Elevate the customer journey by ensuring our stores meet the highest standards in housekeeping, visual merchandising, and product availability.
  • Drive Financial Growth: Set and achieve financial targets across the region while closely managing expenses.
  • Develop and Inspire Teams: Build, mentor, and lead high-performance teams that foster a culture of accountability, innovation, and continuous improvement.
  • Ensure Operational Excellence: Be the operational leader across East Africa, traveling frequently to maintain close relationships with store teams and ensure smooth, efficient operations.
What We're Looking For:
  • Experience: Minimum of 10 years in retail leadership, ideally with experience managing multiple locations.
  • Business Acumen: Strong financial understanding and the ability to use key metrics to drive business results.
  • Leadership Skills: A proven track record of building, leading, and developing successful teams.
  • Customer Focus: Passion for delivering exceptional customer experiences through effective team management and operational excellence.
  • Results-Oriented Mindset: Proactive, driven leaders who thrive on meeting and exceeding goals.
  • Willingness to Travel: Ability to travel frequently within the region is essential.
Benefits:
  • Competitive compensation package
  • A clear path to executive leadership
  • The chance to make a tangible impact in a dynamic and supportive work environment


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