Executive Director of Operations
4 weeks ago
We are seeking a strategic leader with a passion for retail excellence and customer experience to drive growth and operational excellence across the East African region.
About Our Client:A leading retailer specializing in premium interior ceramics and tiling products, including bathtubs, tiles, toilet seats, taps, and more. They boast a reputation for delivering outstanding customer service and high-quality products.
Key Responsibilities:- Lead Customer Experience Excellence: Elevate the customer journey by ensuring our stores meet the highest standards in housekeeping, visual merchandising, and product availability.
- Drive Financial Growth: Set and achieve financial targets across the region while closely managing expenses.
- Develop and Inspire Teams: Build, mentor, and lead high-performance teams that foster a culture of accountability, innovation, and continuous improvement.
- Ensure Operational Excellence: Be the operational leader across East Africa, traveling frequently to maintain close relationships with store teams and ensure smooth, efficient operations.
- Experience: Minimum of 10 years in retail leadership, ideally with experience managing multiple locations.
- Business Acumen: Strong financial understanding and the ability to use key metrics to drive business results.
- Leadership Skills: A proven track record of building, leading, and developing successful teams.
- Customer Focus: Passion for delivering exceptional customer experiences through effective team management and operational excellence.
- Results-Oriented Mindset: Proactive, driven leaders who thrive on meeting and exceeding goals.
- Willingness to Travel: Ability to travel frequently within the region is essential.
- Competitive compensation package
- A clear path to executive leadership
- The chance to make a tangible impact in a dynamic and supportive work environment
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