Customer Support Professional
9 hours ago
Company Overview
Liberty is a leading organization dedicated to delivering exceptional customer experiences. We are seeking an experienced professional to join our team as a Customer Support Professional.
Job Summary
We are looking for a skilled and dedicated individual to provide top-notch customer support and administration services. The successful candidate will be responsible for ensuring seamless customer engagement and satisfaction.
Key Responsibilities
- Guide and lead the team members to deliver products & services that meet and exceed customers' requirements.
- Ensure customers are satisfied with the company's service and maintain a strong working relationship.
- Handle clients throughout the implementation life-cycle accurately and promptly.
- Working with the management team in making some of the business decisions.
- Support the sales team in business acquisitions, planning, retention, and management.
- Develop and update client and administrative-related reports.
- Handle office tasks, such as filing, answering phone calls, and data entry.
- Handle the contracting process and maintain contracts up to date.
- Identify and resolve customer-related issues in an appropriate manner.
- Plan, order, and maintain officer supplies.
- Any other duties as assigned by the management.
Requirements
- At least 2 years of experience in customer service and administration.
- Good business acumen.
- Strong communication and interpersonal skills.
- Strong negotiation ability.
- Analytic ability.
- Good problem-solving.
- Should be highly organized.
- Working knowledge of computer applications.
Salary Information
The estimated salary range for this position is $60,000 - $80,000 per annum, depending on experience and qualifications.
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