Customer Support Executive
4 weeks ago
We are seeking a Customer Support Executive for the Apparel & Garment Industry to build a positive company image and offer dedicated customer satisfaction.
Main Responsibilities:
- Manning reception and redirecting calls to the concerned person
- Cold calls and generating leads for the Sales team
- Fixing appointments for the Sales team
- Sending quotations with specified formats to clients as advised by Management
- Following up on quotations to convert to orders and conveying client concerns to Management
- Generating reports on quotations and status for regular meetings
- Sending samples to clients and following up on corrections and final approvals
- Liaising with the dispatch team for delivery schedules
- Attending to complaints and directing them to relevant persons/departments
- Preparing documents for tender/contract pre-qualifications
- Preparing documents and submitting tenders
- Following up with clients to ensure quality of service and goods offered was satisfactory
- Cultivating and nurturing positive customer relationships to foster loyalty and trust in the brand
- Investigating and resolving customer issues or complaints by identifying underlying causes, presenting suitable solutions, and following up for successful resolutions
- Awareness of company products to effectively respond to questions
Requirements:
- Degree or Diploma in Customer Relations Management or Business Administration
- Thorough understanding of customer support
- At least 3 years of experience in the field or similar field
- Experience with report preparation
Essential Skills:
- Excellent verbal and written communication skills
- Effective interpersonal and attentive to details
- Proficient in computer applications
- Well-organized and responsible with problem-solving skills
- Keen to details
- Reporting skills
- Work ethics
- A team player with high level of dedication
- Ability to juggle multiple tasks on sometimes short deadlines
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