Customer Support Executive

4 weeks ago


Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

We are seeking a Customer Support Executive for the Apparel & Garment Industry to build a positive company image and offer dedicated customer satisfaction.

Main Responsibilities:

  • Manning reception and redirecting calls to the concerned person
  • Cold calls and generating leads for the Sales team
  • Fixing appointments for the Sales team
  • Sending quotations with specified formats to clients as advised by Management
  • Following up on quotations to convert to orders and conveying client concerns to Management
  • Generating reports on quotations and status for regular meetings
  • Sending samples to clients and following up on corrections and final approvals
  • Liaising with the dispatch team for delivery schedules
  • Attending to complaints and directing them to relevant persons/departments
  • Preparing documents for tender/contract pre-qualifications
  • Preparing documents and submitting tenders
  • Following up with clients to ensure quality of service and goods offered was satisfactory
  • Cultivating and nurturing positive customer relationships to foster loyalty and trust in the brand
  • Investigating and resolving customer issues or complaints by identifying underlying causes, presenting suitable solutions, and following up for successful resolutions
  • Awareness of company products to effectively respond to questions

Requirements:

  • Degree or Diploma in Customer Relations Management or Business Administration
  • Thorough understanding of customer support
  • At least 3 years of experience in the field or similar field
  • Experience with report preparation

Essential Skills:

  • Excellent verbal and written communication skills
  • Effective interpersonal and attentive to details
  • Proficient in computer applications
  • Well-organized and responsible with problem-solving skills
  • Keen to details
  • Reporting skills
  • Work ethics
  • A team player with high level of dedication
  • Ability to juggle multiple tasks on sometimes short deadlines


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