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Customer Service Liaison
1 week ago
Emerge Egress Consulting is a dynamic HR Management & Training Consulting Firm established in Nairobi, offering Recruitment, Business Strategy, and Training Programs for various sectors. We partner with clients across industries to meet their needs.
Role Objectives
We are seeking an experienced Customer Service Liaison responsible for maintaining client relationships and ensuring a seamless experience.
The ideal candidate will play a crucial role in interfacing with clients, managing referrals, and providing exceptional customer support via various communication channels. The position requires excellent communication skills, adaptability, and the ability to multitask in a high-functioning office environment.Key Responsibilities
- Maintain a positive demeanor at all times and effectively manage multiple tasks.
- Receive referrals and inquiries on our services, providing administrative support as needed.
- Manage client accounts to ensure retention and updating clients on sales efforts.
- Assist with sales, marketing, and public relations efforts.
- Liaise with a dynamic events team to streamline workflows and elevate operational efficiency.
