Hospitality Customer Service Associate

3 days ago


Nairobi, Nairobi Area, Kenya Emerge Egress Consulting Full time
Company Overview

Emerge Egress Consulting is a leading HR Management and Training Consulting Firm based in Nairobi, established in 2017.

Job Description

We are seeking a highly skilled Customer Service Assistant to join our team in the Hospitality sector. The successful candidate will be responsible for handling enquiries, assisting clients on behalf of the company, and providing exceptional customer service.

  • Welcome visitors and direct them appropriately to respective offices.
  • Conduct product demonstrations to potential clients.
  • Handle administrative tasks as required.
  • Processing orders and transactions.
  • Handle all calls and forwarding phone calls as appropriate.
  • In charge of email correspondence and other social media correspondences as required.
  • Maintain a clean, positive, and welcoming office environment.
  • Manage office inventory such as stationery, equipment, and furniture, including timely requisition.
  • Assist in managing daily transport bookings in consultation with office drivers.
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution


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