Training Experience Manager

6 days ago


Nairobi, Nairobi Area, Kenya Shortlist Full time

At Shortlist, we are seeking an experienced Training Experience Manager to play a critical role in our talent development strategy.

You will oversee the design, management, and delivery of high-quality training programs that equip our talent with the necessary technical and professional skills to excel.

This is a hybrid position based in Nairobi, Kenya, requiring a blend of instructional design expertise, hands-on training delivery, and leadership capabilities to oversee technical trainers and scale our training operations effectively.

Responsibilities

Curriculum Design:

Develop structured, effective training programs aligned with client pre-training requirements for early-career tech and data roles, including QA Engineers, Data Analysts, Data Engineers, Technical Support Engineers, and DevOps.

Create engaging materials, assessments, and exercises that reinforce key skills while keeping content current with industry standards.

Training Delivery:

Independently run pre-training cohorts from onboarding to completion, delivering sessions that build both technical and soft skills.

Proactively identify and address learning challenges, troubleshoot issues, and ensure training outcomes align with client expectations, optimising for high fellowship-to-full-time conversion rates.

Management:

Lead and support technical trainers, ensuring they deliver high-quality training while establishing best practices for instruction, mentorship, and learner engagement.

Continuously refine training methods to enhance effectiveness and scalability.

Strategy:

Scale and optimise training programs as we grow, expanding offerings to include post-training support, upskilling, and continuous learning pathways.

Collaborate with the Talent Success team to ensure smooth transitions and implement feedback loops for improvement.

Requirements

  • 4+ years of experience in a tech or data-related field, either in training, curriculum design, or talent development, OR in a hands-on technical role with a strong desire to transition into training.
  • Proven ability to manage and develop talent, including mentoring, onboarding, and upskilling junior talent, with a strong ability to translate technical concepts into effective learning experiences.
  • Strong understanding of early-career talent development, with a focus on both technical and professional skill-building.
  • Excellent problem-solving and communication skills, with the ability to proactively address challenges in a training environment.
  • Entrepreneurial mindset with the ability to thrive in a dynamic start-up environment.


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