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Sales Account Growth Specialist

1 week ago

Nairobi, Nairobi Area, Kenya Smart Sales Full time
The Role
A key position in our growth strategy.

The Account Manager will focus on retaining and growing relationships with existing clients.

This involves account management, cross-selling and upselling solutions, ensuring seamless Know Your Customer (KYC) processes, and generating referrals to support the business development team.

  • Key Responsibilities:
  • Build and maintain strong relationships with existing clients, ensuring high levels of customer satisfaction and retention.
  • Identify opportunities to introduce new solutions or upgrade existing products and services to the existing accounts.
  • Oversee and manage the KYC process for new clients, ensuring compliance and accuracy of client information.
  • Encourage and facilitate client referrals to the Business Development (BD) team to support lead generation.
  • Gather client feedback to inform product and service improvements and provide regular reports on account performance and growth.