Transformational Senior Leader

4 days ago

Nairobi, Kenya beBeeSenior Full time 900,000 - 1,200,000
Job Overview

We are seeking an experienced Senior Manager to lead our Shared Services team. As a key member of our executive management team, you will be responsible for overseeing the bank's ongoing operations and ensuring operational efficiency, compliance, and strategic execution.

You will work closely with our Head of ICT and Innovation, as well as other executives to drive organizational goals, optimize processes, and foster a culture of innovation and operational excellence.

  • Collaborate with the CEO and executive team to develop and implement the bank's strategic plan.

  • Oversee all operational aspects of the bank, including branch operations, digital banking operations, back-office processing, and customer service.

  • Implement process improvements to enhance efficiency and reduce costs.

  • Ensure robust operational controls and compliance with internal policies and external regulations.

Key Responsibilities:

  • Drive performance and growth strategies aligned with corporate objectives.

  • Enhance customer satisfaction by streamlining processes and improving service delivery.

  • Address operational issues impacting customer relationships promptly and effectively.

  • Build and lead high-performing teams to achieve operational objectives.

Requirements:

  • 10+ years of progressive leadership experience in banking or financial services.

  • Proven track record in operations, strategy execution, and managing cross-functional teams.

  • Experience with digital banking, fintech integration, or technology-driven transformation is a plus.

Qualifications:

  • Bachelor's degree in business administration, Finance, or a related field.

  • An MBA or equivalent advanced degree is preferred.

  • Lean Six Sigma Black Belt Certification

  • Project Management Certification (PMP).

What We Offer

We offer a dynamic and challenging work environment that promotes professional growth and development. Our employees enjoy a range of benefits, including competitive compensation, comprehensive health insurance, retirement savings plans, and paid time off.

If You Are Looking for a Career-Defining Opportunity

This role offers the chance to make a significant impact on our organization's success while advancing your career in a fast-paced and innovative industry. If you are a motivated and results-driven leader who is passionate about driving business growth and excellence, we encourage you to apply.

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