Client Sevice Manager

1 week ago

Nairobi, Nairobi Area, Kenya Career management centre Full time
CAREER OPPORTUNITY –
Client Services Manager (PR and Communication Agency)
Career Management Centre is a Human Resources Management Consulting firm that offers comprehensive HR Services including Recruitment, Job Evaluation , Training, Payroll Outsourcing, Labor Compliance, staff Engagement surveys, Staffing Solutions & HRMS to businesses both at a strategic and operational level.We firmly believe that HR is the nucleus of any organization irrespective of any size or industry.
Our client, a PR, Branding and Communication agency whose mission is to help brands and organizations to identify, connect and engage with customers and stakeholders to drive business results seeks to recruit a Client Services Manager

Job Purpose:
As the Client Services Manager, you will need to know how to navigate complex situations. You will be responsible for developing deep partnerships with our clients to help them achieve their goals and establish the agency as a partner on their team. You are the client's voice within the company and the voice of the company to the client. As such, you play an invaluable role in client communication, problem solving and relationship management.

The Client Services Management team works daily to go above and beyond to wow the agency clients and ensure they have the best experience in every interaction. The perfect candidate is a detail-oriented problem solver who builds partnerships externally and internally while bringing an intellectual curiosity to work each day.

Key Accountabilities

• Managing the Agency's business portfolio in relation to existing clients

• Organic business development of existing clients.

• Management of key accounts as profiled by the Agency's team leaders – overall supervision and support of the client service teams – with partnership of team leaders and the Client Service Director.

• Annual and distilled quarterly budgetary planning of the host unit (branding, advertising and event management) – with the Finance team's intervention.

• Strategic planning of accounts through market and individual client business profiling for existing accounts and subsequently for new accounts.

• Leads business Development by responding to tenders, pitches and request for proposals

• Execution of strategies through managed teams – in partnership with the respective managers (Media investments, PR, AV, Branding and Advertising,)

• Bring on board high yield sales account within defined business units.

Skills and Qualifications:

• The ideal candidate will have strong relationship skills with a service mentality.

• A problem solver who can tackle issues head-on.

• Demonstrated intelligence and unfailing attention to detail.

• The ability to think on your feet and stay above stressful situations

• A team player who will pitch in when needed.

• Excellent verbal and written communication skills.

• Business degree in Public relations, sales & marketing, customer relations or any other related field.

• A minimum of 5 years' similar work experience in an agency

• Registered member of MSK or PRSK

How to apply
Qualified candidates to apply via email clearly indicating the position they are applying for on the email subject as "Client Services Manager" by COB March 17th, 2025
Monthly Gross Salary: KES.200, 000
Due to the urgency, application will be reviewed on a rolling basis.
NB: Only short-listed candidates will be contacted.
Career Management Centre is a proud equal opportunity Employer and does not discriminate the applicants on any basis.

CAREER OPPORTUNITY –
Client Services Manager (PR and Communication Agency)
Career Management Centre is a Human Resources Management Consulting firm that offers comprehensive HR Services including Recruitment, Job Evaluation , Training, Payroll Outsourcing, Labor Compliance, staff Engagement surveys, Staffing Solutions & HRMS to businesses both at a strategic and operational level .We firmly believe that HR is the nucleus of any organization irrespective of any size or industry.
Our client, a PR, Branding and Communication agency whose mission is to help brands and organizations to identify, connect and engage with customers and stakeholders to drive business results seeks to recruit a Client Services Manager
Job Purpose:
As the Client Services Manager, you will need to know how to navigate complex situations. You will be responsible for developing deep partnerships with our clients to help them achieve their goals and establish the agency as a partner on their team. You are the client's voice within the company and the voice of the company to the client. As such, you play an invaluable role in client communication, problem solving and relationship management.

The Client Services Management team works daily to go above and beyond to wow the agency clients and ensure they have the best experience in every interaction. The perfect candidate is a detail-oriented problem solver who builds partnerships externally and internally while bringing an intellectual curiosity to work each day.

Key Accountabilities

• Managing the Agency's business portfolio in relation to existing clients

• Organic business development of existing clients.

• Management of key accounts as profiled by the Agency's team leaders – overall supervision and support of the client service teams – with partnership of team leaders and the Client Service Director.

• Annual and distilled quarterly budgetary planning of the host unit (branding, advertising and event management) – with the Finance team's intervention.

• Strategic planning of accounts through market and individual client business profiling for existing accounts and subsequently for new accounts.

• Leads business Development by responding to tenders, pitches and request for proposals

• Execution of strategies through managed teams – in partnership with the respective managers (Media investments, PR, AV, Branding and Advertising,)

• Bring on board high yield sales account within defined business units.

Skills and Qualifications:

• The ideal candidate will have strong relationship skills with a service mentality.

• A problem solver who can tackle issues head-on.

• Demonstrated intelligence and unfailing attention to detail.

• The ability to think on your feet and stay above stressful situations

• A team player who will pitch in when needed.

• Excellent verbal and written communication skills.

• Business degree in Public relations, sales & marketing, customer relations or any other related field.

• A minimum of 5 years' similar work experience in an agency

• Registered member of MSK or PRSK

How to apply
Qualified candidates to apply by COB April 25th, 2025
Monthly Gross Salary: KES.200, 000
Due to the urgency, application will be reviewed on a rolling basis.
NB: Only short-listed candidates will be contacted.
Career Management Centre is a proud equal opportunity Employer and does not discriminate the applicants on any basis.

  • Client Relationship Manager

    1 week ago

    Nairobi, Nairobi Area, Kenya Career management centre Full time

    Job Description:The Client Relations Manager plays a pivotal role in enhancing stakeholder relationships and driving customer retention by supporting revenue growth, profitability, market expansion, and client acquisition. This position focuses on improving service standards and implementing strategic initiatives to drive business success.

  • Client Growth Specialist

    3 days ago

    Nairobi, Nairobi Area, Kenya Smart Sales Full time

    About the RoleWe are seeking an experienced Account Manager to join our team at Smart Sales. The ideal candidate will have a proven track record of building strong relationships with clients, driving revenue growth, and delivering exceptional customer service.Key Responsibilities:Client Relationship Management: Develop and maintain strong relationships with...

  • Client Partnership Specialist

    1 week ago

    Nairobi, Nairobi Area, Kenya Career management centre Full time

    About UsCareer Management Centre is a leading HR Management Consulting firm offering comprehensive services to businesses. Our mission is to provide expert HR solutions to drive success.We value our clients and strive to build long-lasting relationships based on trust, respect, and open communication.Your RoleAs the Client Services Manager, your primary...

  • Client Success Manager

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Shortlist Full time

    What We OfferAthena provides ongoing support throughout the Executive Partner journey. This includes access to a dynamic network of XPs who collaborate daily to brainstorm, share information, and provide assistance when needed.Our global leadership team takes pride in recognizing and rewarding high-performing colleagues, while fostering balanced and...

  • Pension Industry Client Liaison

    1 week ago

    Nairobi, Nairobi Area, Kenya Career management centre Full time

    Company Overview:Career Management Centre is a renowned Human Resources Management Consulting firm that delivers comprehensive HR services, including Recruitment, Job Evaluation, Training, Payroll Outsourcing, Labor Compliance, Engagement surveys, Staffing Solutions & HRMS to businesses at both strategic and operational levels.We pride ourselves in sourcing...

  • Public Relations Manager

    1 week ago

    Nairobi, Nairobi Area, Kenya Career management centre Full time

    Company OverviewCareer Management Centre is a Human Resources Management Consulting firm that offers comprehensive services to businesses both at a strategic and operational level.We firmly believe that HR is the nucleus of any organization, regardless of size or industry.Job DescriptionAs the Client Services Manager, you will be responsible for developing...

  • Business Development Manager

    3 days ago

    Nairobi, Nairobi Area, Kenya Smart Sales Full time

    Job DescriptionThe Account Manager role at Smart Sales is a key position that requires exceptional relationship management skills, sales growth expertise, and project coordination abilities. The primary purpose of this role is to enhance client satisfaction and loyalty by providing tailored solutions and exceptional service.Key Responsibilities:Client...

  • Audit Manager

    5 hours ago

    Nairobi, Nairobi Area, Kenya Employd Staffing Solutions Ltd Full time

    Company Description.Employd Staffing Solutions Ltd is a comprehensive Human Capital Consultancy firm based in Nairobi County, Kenya. Our core HR activities include Recruitment, Labour Outsourcing, Payroll Management, and Employee Trainings. We build fruitful relationships with our clients and always aim to add value to their business by improving the...

  • Cleaning Operations Manager

    4 days ago

    Nairobi, Nairobi Area, Kenya The Ignation Group Full time

    Job OverviewThe Cleaning Operations Manager is responsible for overseeing the daily activities of our cleaning teams, ensuring that they are equipped to deliver high-quality services to our clients. This includes:Scheduling and coordinating cleaning activities to ensure timely completion.Maintaining open communication channels with clients to address any...

  • Business Development Manager

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Emerge Egress Consulting Full time

    Business Development Manager Vacancy- Events Management & Hospitality-NairobiEmerge Egress Consulting is a HR Management & Training Consulting Firm established in 2017 based in Nairobi. In essence it focuses in Recruitment, Business & Marketing Strategy and Training Programs for various sectors. We partner with clients in various industries and sectors in...

  • Recruitment Manager

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Employd Staffing Solutions Ltd Full time

    Job Role: Human Resource OfficerAbout Us:We are Employd Staffing Solutions Ltd, a leading recruitment agency providing expert staffing solutions to our clients.Job Summary:We are seeking an experienced Human Resource officer to join our team. The successful candidate will be responsible for managing the recruitment process, developing HR policies, and...

  • Junior Finance Manager

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Emerge Egress Consulting Full time

    Our FirmEmerge Egress Consulting is a professional services firm that offers expert advice in Human Resource Management and Training. With a strong presence in Nairobi, we serve clients from various sectors, providing tailored solutions to meet their needs. Our team of experts is committed to delivering exceptional results.

  • Assistant Business Development Manager

    5 hours ago

    Nairobi, Nairobi Area, Kenya Emerge Egress Consulting Full time

    Assistant Business Development Manager Vacancy-NairobiEmerge Egress Consulting is a HR Management & Training Consulting Firm established in 2017 based in Nairobi. In essence it focuses in Recruitment, Business & Marketing Strategy and Training Programs for various sectors. We partner with clients in various industries and sectors in order to meet their...

  • Sales Development Manager

    4 days ago

    Nairobi, Nairobi Area, Kenya Orchid HR Full time

    Key ResponsibilitiesThe Sales Development Manager will be responsible for overseeing field-based sales activities, developing strong client relationships, and driving revenue growth specifically within the construction and manufacturing sectors. This includes:Conducting product presentations and site visits to demonstrate solutions tailored to client...

  • Automotive Sales and Operations Manager

    4 days ago

    Nairobi, Nairobi Area, Kenya Integrated Capital Solutions Full time

    Key ResponsibilitiesLead and drive motor vehicle sales (both in-yard and online).Manage digital marketing campaigns — including content creation, social media, online listings, and lead generation.SOURCE AND MATCH VEHICLES TO CLIENT NEEDS THROUGH LOCAL AND EXTERNAL NETWORKS.Liaise with financial institutions, NTSA, insurance companies, and other industry...

  • Sales Promotion Manager

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Aminika Manpower ltd Full time

    We are seeking a highly motivated and results-driven Sales Executive to promote and sell our Public Address (PA) Systems. The ideal candidate will be responsible for generating new business, maintaining customer relationships, and achieving sales targets through proactive efforts and market analysis.Key Responsibilities:Identify and prospect new clients and...

  • Strategic Partnership Manager

    7 days ago

    Nairobi, Nairobi Area, Kenya EMPLOYED STAFFING SOLUTIONS DEVELOPMENT Part time 1,000 - 5,200

    We are seeking a highly skilled Strategic Partnership Manager to join our team at EMPLOYED STAFFING SOLUTIONS DEVELOPMENT in Nairobi.In this role, you will foster strategic relationships with clients and partners to drive business growth and expansion.This role requires:Exceptional communication and negotiation skills.Able to analyze market data and identify...

  • Strategic Partnership Manager

    7 days ago

    Nairobi, Nairobi Area, Kenya EMPLOYED STAFFING SOLUTIONS DEVELOPMENT Part time 1,000 - 5,200

    We are seeking a highly skilled Strategic Partnership Manager to join our team at EMPLOYED STAFFING SOLUTIONS DEVELOPMENT in Nairobi.In this role, you will foster strategic relationships with clients and partners to drive business growth and expansion.This role requires:Exceptional communication and negotiation skills.Able to analyze market data and identify...

  • Supply Chain Development Manager

    4 days ago

    Nairobi, Nairobi Area, Kenya WELINK INTERNATIONAL SUPPLY CHAIN Full time

    As a Sales and Marketing Representative at Welink International Supply Chain, you will play a vital part in driving business growth by promoting our logistics, import, and export solutions. This role focuses on client acquisition, sales growth, and brand visibility in the supply chain industry.The Key Responsibilities include:Sales Functions:Lead Generation...

  • Sales Growth Manager

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Smart pioneer Sales Part time 2,000 - 4,800

    Join Our Sales Team as a Sales Growth Manager:We are looking for a highly skilled Sales Growth Manager to join our team at Smart Pioneer Sales. As a key player in promoting our products and services, you will be responsible for developing and implementing sales strategies to drive business growth.Key Responsibilities:Developing sales plans to meet targets...