Customer Service Specialist, Customer management

We are looking for a Customer Service Representative (Tire Support Specialist) to join our team. This is a full-time position where you will assist consumers, tire installers, and wholesale distributors with inquiries related to specific tires or existing orders. Role OverviewHandle incoming calls, chats, and emails Provide proactive and professional...

Branch Overview Branch delivers world-class financial services to the mobile generation. With offices in the United States, Nigeria, Kenya, and India, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair...

Lets Write Africa's Story TogetherOld Mutual is a firm believer in the African opportunity and our diverse talent reflects this.Job DescriptionEnforce underwriting controls including on-boarding, certificates, booking of business, documentation.Implement underwriting guidelines, process, and procedure to ensure quality underwriting and business.Ensure...

Key Responsibilities:Lead Generation & Qualification:Assist in identifying potential leads through online research, email outreach, social media and referrals. Support preliminary lead qualification under the guidance of the Customer Engagement Specialist. Conduct basic research on prospective clients' business needs, industry trends and potential...

Branch Overview Branch delivers world-class financial services to the mobile generation. With offices in the United States, Nigeria, Kenya, and India, Branch is a for-profit, socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere, deserves...

Job Title: Customer Service / ReceptionistLocation: NairobiCompany: Vayacom LimitedAbout the Company:Vayacom Limited is a fast-growing technology and internet services provider committed to delivering reliable connectivity and exceptional customer experiences. We are seeking a friendly, professional, and customer-oriented individual to join our team as...

Company DescriptionTripSoko is your go-to platform for browsing through uniquely curated trips and travel experiences from trusted tour operators.Role DescriptionThis is a full-time hybrid role for a Travel Services Specialist located in Nairobi County, Kenya. The specialist will oversee day-to-day travel-related activities, including coordinating travel...

Role Purpose:CVM (Customer Value Management) and Engagement Lead is a strategic role responsible for developing and implementing robust customer lifecycle management programs and initiatives to drive customer engagement, loyalty, retention and maximize customer lifetime value. The job holder will review data, customer behavior analysis and collaborate with...

Role DescriptionThis is a full-time, on-site position for a Customer Service Representative/Telemarketing team member in a Betting Company located in Nairobi. The role involves engaging with customers to address their inquiries, promoting products or services, and ensuring customer satisfaction. Responsibilities include handling customer support calls,...

Position: Head of Customer ExperienceReporting to: CEO or to any other person as may be designated by the ManagementJob Scope: The Head of Customer Experience (CX) holds overall responsibility for defining and executing our customer experience vision and strategy. This leadership role ensures that every stage of the customer journey —reflects the...