manager - business process management

Lets Write Africa's Story Together
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description
JOB SUMMARY
Manager Business Process management role is focused on raising the level of efficiency and effectiveness of the implemented process initiatives; to offer specialized services and support in process management and automation with exceptional customer experience, motivate business growth, risk mitigation and cost containment in mind.

• KEY PERFORMANCE INDICATORS (KPIs)
• Compliance of Business Processes with regulatory requirements.
• Process & decisions automations and innovations introduced and implemented
• Cost leadership with Business growth focus.
• Process performance and quality of process output.
• Success rate of process improvement initiatives
• Customer Effort Score
• KEY RESPONSIBILITIES
• Analyze end-to-end business processes to identify inefficiencies, redundancies, and automation opportunities.
• Redesign and simplify processes to reduce customer effort and improve satisfaction.
• Facilitate process discovery workshops and engage with stakeholders across departments.
• Use data-driven insights and technology (e.g., AI, RPA, low-code platforms) to design optimized, future-ready processes.
• Develop and manage process maps, SOPs, and documentation using tools like Visio, Lucidchart, or BPMN platforms.
• Lead or support change management initiatives, including communication, training, and adoption tracking.
• Collaborate with IT teams on systems integration and automation alignment.
• Support enterprise-wide transformation programs and contribute to KPI and ROI tracking.
• Lead the design, development, and implementation of automated workflows and decision-making tools to increase operational efficiency.
• Work with cross-functional teams to align process improvements with broader business growth strategies in line with changing regulatory and industry dynamics.
• Establish process performance metrics and regularly track performance against benchmarks.
• Implement quality assurance measures to ensure consistent and high-quality process outputs.

Minimum Qualifications/Experience

• A Business or related degree from a recognized university
• A professional certification in Business Process Models and methodology – Lean Six Sigma, ABPMP
• Project Management Professional certification

Knowledge & Experience

• 8 years of business or process analysis experience
• Hands on experience on Power Apps and Power Automate
• Experience in Business Process Models
• Experience with MS Office (Word, Excel, and PowerPoint), Visio and Share point.
• Operational Excellence

Additional Qualifications (Preffered, Not a Requirement)

• A Master's degree in a business related field
• Risk Management Certification
• LSS Black Belt Certification.
• Robotics Process Automation

Supervises several underwriting professionals. Reviews and ensures conformance with underwriting policies, guidelines, and procedures by subordinate underwriters. Underwrites the large or more complex risks or provides final approval for those underwritten by subordinates.

Responsibilities
Underwriting Insurance Cases

Review and underwrite assigned new business and renewal cases within prescribed authority level, escalating unusual or complex cases to senior colleagues where appropriate.

Underwriting Automation

Carry out allocated research and analysis to support the development, testing, and improvement of automated underwriting processes and systems; recommend new functionalities and/or improvements that reduce cost and/or enhance underwriting effectiveness.

Organizational Risk Management

Ensure the organization is not exposed to undue risks by using risk management systems to achieve specific goals within a designated area of the business.

Regulatory and Compliance Management

Investigate all kinds of incidents and reports and provide expert advice to more senior colleagues. Minimize risk exposures and ensure adherence with regulatory standards by working with all internal functions to make sure compliance programs are properly implemented.

Work Scheduling and Allocation

Develop short- or medium-term work schedules in order to achieve planned commitments. Approve overtime or use additional resources as needed.

Leadership and Direction

Explain the local action plan, to support team members in their understanding of what needs to be done, and how this relates to the broader business plan and the organization's strategy, mission, and vision; motivate people to achieve local business goals.

Performance Management

Respond to personal objectives and use performance management systems to improve personal performance; or monitor the performance of the team, allocate work and review completion, take appropriate corrective action to ensure timeliness and quality, and contribute to formal individual performance management and appraisal.

Document Preparation

Organize and prepare complex documents using a variety of applications for technology devices, such as standard office software. Also responsible for gathering and summarizing data for special reports.

Financial Policies, Guidelines, and Protocols

Contribute to the development and delivery of financial policies, guidelines, and protocols to ensure the company complies with regulations and good financial practice.

Operational Compliance

Identify, within the team, instances of noncompliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these instances and escalating issues as appropriate.

Organizational Capability Building

Provide coaching to team members to develop their skills.

Skills
Agile Project Management, Backlog Management, Change Management, Data Compilation, Executing Plans, Legal Practices, Management Reporting, Numerical Aptitude, Oral Communications, Policies & Procedures, Presenting Solutions, Professional Presentation, Report Review, Risk Management, Servant Leadership

Competencies
Action Oriented

Business Insight

Communicates Effectively

Decision Quality

Directs Work

Ensures Accountability

Financial Acumen

Instills Trust

Education
NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date
16 August 2025 , 23:59

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