Friendly Call Agent Pay

7 days ago

Nairobi, Nairobi Area, Kenya Sauti Contact Center Full time 120,000 - 240,000 per year

Job Summary We are seeking dedicated Call Agents to join our team.  As a Call Agent, you will make calls on behalf of our clients. This role requires excellent communication skills, a quiet work environment, and the ability to adhere to a strict schedule. Learn what we do and why work for us by clicking here Key Responsibilities - Maintain a schedule while working remotely - Make calls to candidates using a provided script. - Obtain the intended result based on assigned project. - Document each call and its outcome in the system. - Maintain a minimum call rate of 25 calls per hour. - Work in a quiet, distraction -free environment. - Perform an internet speed test before starting work and report the speed. - Ensure continuity of work despite power outages by making necessary arrangements. - Use a noise -canceling headset for clear communication. - Keep laptops/computers updated and secure. - Communicate any issues with work or systems to the reporting manager. - Participate in ongoing training to improve skills. Qualifications - Excellent verbal communication skills. - Reliable internet connection and a functioning laptop. - Ability to work in a quiet, distraction -free environment. - Must adhere to the agreed -upon schedule and be punctual. - Previous experience in a call center or customer service role is a plus. - Ability to handle power outages and maintain productivity. - Self -motivated and able to work independently. Requirements Equipment:   - Reliable internet connection.   - Functioning laptop.   - Noise -canceling headset. Environment:   - Quiet, distraction -free work area.   - Ability to handle power outages and maintain productivity. Skills:   - Excellent verbal communication skills.   - Strong organizational and documentation skills.   - Self -motivated and able to work independently.Benefits BenefitsFlexibility: Work from the comfort of your home, allowing for a better work -life balance.Skill Development: Participate in ongoing training to enhance your communication and customer service skills.Performance -Based Pay: Earn based on your performance.Career Growth: Gain valuable experience in a fast -paced call center environment, which can open doors to future career opportunities.Supportive Environment: Work with a dedicated team and receive support from experienced managers.Convenience: No commuting required, saving you time and travel expenses.Technology Exposure: Gain hands -on experience with advanced call center technology and systems.

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